You haven't searched anything yet.
Position Summary : Assist the Inside Sales Center Manager in maximizing the conversion rate of calls / leads / inquiries into scheduled appointments via a prescribed appointment-setting methodology for Renewal by Andersen.
Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily;
other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Live Coaching spend approximately 75% of the shift at the live coaching station working with the team on duty. This involves giving positive feedback as well as constructive criticism given to all agents as needed.
This includes listening in live to calls via the phone system and possibly taking over a call that gets escalated. Training Assist Manager with initial and ongoing training of Inside Sales team.
Assist in continuous refinement of formal training guides and tutorials for Inside Sales Agents. Ensure new and existing Agents are fully trained on procedures and processes.
Train on core job responsibilities, product, sales process, and marketing. Conduct 3 : 1 training as needed with all Agents on particular areas of need.
Call Reporting Update Inside Sales Center KPI information from the phone system and customer management system (E ). Process improvement Assist in identifying opportunities to establish / improve processes internally within the Inside Sales Center as well as with respect to the Inside Sales Center’s interaction with field sales and marketing.
Work with IT to ensure the customer management system is working properly. Report any issues to IT and follow up until resolved.
Ensure that minimum expectations are met for email capture rate, all party sits, appointment lead time, etc. for the entire team and particularly for your designated team.
Provide continuous feedback to individual agents as necessary. Assist ISC Manager with bi-weekly 1 : 1’s with all agents and bi-weekly sales meetings.
Assist with evening and weekend supervision. Responsible for following the Acting Floor Manager Protocols as outlined in the document.
Other duties as assigned. Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience : Bachelor’s degree in business or an equivalent combination of education and experience. Experience leading a team within a sales and / or marketing environment preferred.
Minimum of one year inside sales or call center experience preferred. Language Ability : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Other Qualifications : Able to work non-traditional hours as needed (evenings and weekends). Ability to coach and train others.
Ability to work with all levels and types of people and to appreciate diversity. Strong decision-making skills High levels of strategic problem solving Ability to confidently speak to and present and sell ideas to senior management. Powered by JazzHR
Last updated : 2024-06-13
Full Time
$68k-95k (estimate)
06/15/2024
09/14/2024
renewalbyandersen.com
Cottage Grove, MN
1,000 - 3,000
The job skills required for Inside sales include Inside Sales, Listening, Problem Solving, Call Center, Sales Process, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be an Inside sales. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Inside sales. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Inside sales positions, which can be used as a reference in future career path planning. As an Inside sales, it can be promoted into senior positions as an E-commerce Sales Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Inside sales. You can explore the career advancement for an Inside sales below and select your interested title to get hiring information.
If you are interested in becoming an Inside Sales, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Inside Sales for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Inside Sales job description and responsibilities
Organized customer database and detailed customer purchase history to streamline sales process for each specific customer.
01/09/2022: Monterey, CA
Sales development representatives need to conduct research for prospective clients and qualify the leads before handing them to the sales team.
01/01/2022: Charleston, SC
Also, they collaborate with the sales executives making certain that corporate targets and goals are met.
12/28/2021: Cedar Rapids, IA
The higher expenses explain why outside sales are typically only used to target clients who have larger budgets and are able to make larger purchases.
03/09/2022: Tucson, AZ
They seek new clients, understanding customer needs and making effective sales pitches.
02/01/2022: Toledo, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Inside Sales jobs
Sales are one of the most valuable assets for any organization.
02/09/2022: Battle Creek, MI
Record all sales and/or customer transactions that occur.
12/30/2021: Austin, TX
Practice Active Listening to Maintain Control of Sales Calls.
01/31/2022: Roanoke, VA
Don't lose track of past and current customers.
02/26/2022: Pittsfield, MA
Embrace product knowledge training and sales training.
02/04/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Inside Sales.