Do you have a sharp eye for detail and a passion for finding the best solutions?

We are seeking a detail-oriented and analytical individual to join our team as a Customer Service Representative. This full-time position is critical to our team, responsible for providing support for the sales team by creating estimates for a wide range of printing services, apparel decoration, and promotional items. This position will also work directly with customers.

Who We Are:

We are a rapidly growing printing / promotional company. We're a group of professional, hardworking, energetic, and fun people. We have a great environment that promotes being unique, having fun, and being creative.

JOB DESCRIPTION

• Collaborate closely with the sales team to gather all the essential project details, including budget, specifications, and customer details.
• Develop product pricing for a wide range of printing services, including offset, digital, promotional items, apparel, large format, signage, mailers, shipping, and freight.
• Work closely with the production team to understand project requirements, production schedules, timelines, and pricing.
• Utilize internal project management software to enter and manage projects, including assigning tasks across various departments.
• Leverage your research skills to identify cost-effective solutions using our internal tools and databases.
• Develop precise cost estimates that meet customer needs and adhere to company standards.
• Maintain clear and consistent communication with team members, customers, and vendors regarding job specs, costs, and production methods.
• Analyze project requirements, work within budgets, and perform calculations with precision.
• Demonstrate a quick learning ability to adapt to new technologies and processes.
• Provide valuable feedback to improve our estimation processes and tools.
• Maintain pricing worksheets for customers.
• Analyze existing pricing for consistency and competitiveness.
• Handle other tasks as needed.

QUALIFICATIONS

• A strong analytical mind and meticulous attention to detail.
• Proficiency in math and financial calculations.
• Proficiency in computers with a range of software knowledge including spreadsheets.
• Excellent written and verbal communication skills.
• The ability to prioritize tasks and manage workload effectively.
• Experience with QuickBooks software is a plus!
• A passion for problem-solving and a desire to contribute to a collaborative team environment.

Hours: Full-Time 8:30 am to 5 pm. Monday -Friday (Part-Time NOT available for this position.)

Must be able to work in a DRUG & SMOKE-FREE working environment.

Must be able to pass a drug test using 2020 guidelines.

We offer Dental & Supplemental Benefits

WE DO NOT CURRENTLY OFFER HEALTH BENEFITS
****Please take this into account before applying****

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Vision insurance

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person