4 Customer Account Specialist Jobs in Parkersburg, WV
REO PROCESSING is Hiring a Customer Account Specialist Near Parkersburg, WV
Shift: Day/As-Needed
Dept.: Customer Service
Reporting to: Account/CS Manager
SUMMARY: Customer Account Specialist activities are to maximize company profitability while providing a hassle free experience for customers. Interact with customers to provide information in response to inquiries about products and services, handle and resolve customer concerns, update inventory management systems, compile information and generate reports as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assist in coordinating efforts between support departments to prevent/resolve customer issues
- Communicate with customers concerning orders, receipts, shipments, products, returns and packaging
- Receive and enter orders into appropriate inventory management systems
- Communicate receipts and shipments to customers as requested
- Provide appropriate documents and labels to production personnel
- Communicate with customers when necessary to advise of ship delays and/or obtain information necessary to process orders
- Manage samples per customer requirements
- Generate shipping documents, labels, BOL, customer order files, CoA or any other required documents
- Initiate carriers or tracers when required
- Coordinate receipts and deliveries with shipping and receiving department
- Fill out forms, determine changes for services, update appropriate personnel
- Obtain customer feedback information
- Inventory counting and inventory reconciliation
- Knowledgeable in job responsibilities/tasks for other Customer Account Specialist as assigned; serves as back-up for role as needed
- Perform other duties as assigned
- Excellent customer service skills (friendly, courteous and helpful)
- Customer focused; experience interfacing with customer – 3 to 5 years
- Experience in SAP or similar inventory management system desired
- Proficient at computer operation, keyboarding, and internet operation
- Good grammar, voice and diction
- Excellent communication skills
- Ability to interpret instructions
- Ability to calculate figures and amounts
- High level of organization.
EEO STATEMENT:REO Logistics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, REO Logistics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Summary
Full Time
$33k-41k (estimate)
04/08/2023
08/06/2024
The job skills required for Customer Account Specialist include Customer Service, Products and Services, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Account Specialist positions, which can be used as a reference in future career path planning. As a Customer Account Specialist, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Specialist. You can explore the career advancement for a Customer Account Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Specialist job description and responsibilities
Build and develop relationships with customers to ensure continued partnership.
01/18/2022: Phoenix, AZ
Respond to customers with a sense of urgency to provide an excellent customer experience.
01/03/2022: Vincennes, IN
Sometimes referred to as a customer or client account specialist, these sales professionals help to maximize profits by maintaining strong relationships with existing customers and working to land new ones.
01/12/2022: Yakima, WA
Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely.
03/09/2022: Stockton, CA
The duties of an account specialist are to serve customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
02/06/2022: Great Falls, MT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Specialist jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
02/11/2022: Chillicothe, OH
Client Account specialists must also set up and create archives for client records.
01/06/2022: Appleton, WI
As such, customer account specialist are expected to provide first-class service to their customers.
01/25/2022: Vincennes, IN
Manage endorsement requests and change requests from customers.
03/26/2022: Los Angeles, CA
Ultimately, a top-notch key account specialist should have good numerical skills, pay attention to detail, and possess problem-solving skills.
01/06/2022: New Britain, CT
Step 3: View the best colleges and universities for Customer Account Specialist.
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