31 Technical Support Representative Jobs in Torrance, CA
ReqRoute,Inc is Hiring a Technical Support Representative Near Torrance, CA
Shift: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.Note: Vaccination RequiredJob Description:
- Candidate is aware that this is X months contract and may extend as needed
- plus weeks training at South Harbor Blvd., Santa Ana, CA 92704 by 405 FWY
- as needed, 4 plus weeks at El Segundo and\or Long Beach\Airport Plaza
- once candidate is fully trained. Candidate will be assigned to proper area for coverage.
- Flexible hours to work or drive as needed all over OC and LA
- Able Lift 50 LB or more (printers or other equipment as needed)
- Drive to support and\or Cover tech that may call out on the last mins
- Can transport equipment from one site to next site.
- Work hours 8 AM and end 5 PM with 1 hour lunch.
- As needed, work after hours (Cut Over is 5PM and start late like 12PM to when project end) will get full 8 hours.
- As needed, come in next day before 6AM Go-Live support.
- As needed, work on the Saturday or Sunday and take 1 or 2 days off during the week to make 40 hours week
- Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange county, CA. Project includes daily operational support and IT Tier 2 end user device support.
- Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification
- What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***
- Primary Responsibilities:
- Must have a valid driver’s license, car insurance and dependable vehicle
- Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
- Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
- Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
- Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
- Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
- Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
- End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
- 3 years of experience in desktop, laptop and smart phones troubleshooting.
- Experience with Android and Apple IOS support
- Must be able to lift up to 70 pounds
- You will be asked to perform this role in an office setting or other company location Nice to Have
- 2 years’ experience in troubleshooting laptop and desktop issues in Enterprise Environment
- 2 years’ experience Microsoft Software Office Suite
- Knowledge of Active Directory, Citrix, Microsoft SCCM
Job Summary
Full Time
Business Services
$44k-58k (estimate)
09/29/2023
06/26/2024
reqroute.com
SAN JOSE, CA
50 - 100
2008
YASH DAVE
<$5M
Business Services
Related Companies
The job skills required for Technical Support Representative include Customer Service, Troubleshooting, Technical Support, Installation, Communication Skills, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
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