***Hybrid, 3 days onsite, 2 days remote***

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a UX Program Manager. The program manager will focus on driving product delivery and support UI/UX development resources. They will work with product owners and project managers to estimate resources needs. This program manager must have experience working on multiple User facing web/SaaS products.

Responsibilities

• Drive product delivery through status and progress reporting, driving resolution of risks and issues, etc as they come up for the UX team embedded in product teams.
• Coordinate with Product Teams for code integration between UIs across teams.
• Support UX and UI dev resources embedded in Product Teams as their point person to resolve time allocation/delivery issues.
• Champion UX strategy and capabilities across the organization, partner with UX strategy and research team.
• Partner with ePMO office to ensure a user-centered design practice is followed at OCC, from project intake process and beyond.
• Lead and collaborate with UX team leadership in key project decision-making and orchestrate successful delivery for multiple UX-related projects simultaneously.
• Conduct discovery on programs being reviewed - interview or survey program teams to assess key issues, e.g. business alignment, project planning, program governance, technology dimensions, etc
• Work with the program team to define appropriate remediation actions, clarify ownership for them, and criteria for resolution

Qualifications

• User-facing web/SaaS product experience
• Experience in product delivery, stages involved and possible risks to delivery
• Experience with UX process, strategy and deliverables
• Experience with risk management and problem solving
• Experience preparing concise and compelling written summaries of complex business or technical issues, with clearly defined recommendations
• Experience working with agile teams using scrum framework
• Experience in leadership and driving transformational efforts across large-scale organizations