12 Quality Assurance Analyst I Jobs in Atlanta, GA
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Reserv is Hiring a Quality Assurance Analyst I Near Atlanta, GA
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About The RoleAs a Quality Assurance Analyst I, you will be responsible for ensuring the quality of claims processing through the implementation and management of quality assurance processes and procedures. You will analyze claims data and identify emerging patterns and gaps in existing processes to improve the overall claims process. A Reserv QA Analyst is someone who understands that the QA process isn't meant to be punitive, but rather is an opportunity for development and process improvement.
This position requires someone who is detail-oriented, analytical, and operationally-minded to ensure that the company delivers the highest level of quality and service to its clients.
Who you are
- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
- Passionate QA professional who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency - at all times. That does not mean working at all hours.
- Creative. You challenge existing assumptions and find ways of leveraging technology to reimagine the QA process.
- Curious. You want to know the whole story so you can make the right decisions early an be decisive when it counts.
- Anti-status quo. You don't just wish things were done differently, you action on it.
- Communicative. (we'd love to know what this means to you)
- And did we mention, a sense of humor. Claims are hard enough as it is.
We need you to do all the things typical to the role:
- Conduct audits and reviews of claims to ensure compliance with industry regulations, company policies, and procedures, verifying that payments were made correctly and in accordance with appropriate plans and policies
- Analyze claims data to identify trends, patterns, and opportunities for improvement
- Develop and implement quality assurance processes and procedures to improve the overall claims process
- Maintain relationships our clients' audit teams, providing support when claims functions are being audited and managing action points
- Create reports and analysis on claims quality, including trends, patterns, and opportunities for improvement; communicate findings to Claims stakeholders and identify opportunities to increase use of data in identifying trends
- Identify and analyze potential risks and fraud within the claims process
- Assist with developing training materials, documentation, quick reference guides and help to facilitate training sessions with the claims team
- Stay up-to-date on industry trends, regulations, and best practices related to claims quality assurance
- Participate in both internal and external audits as needed
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- 4 years of experience in claims quality assurance or related field
- Preferred you have prior claim adjuster handling experience
- Experience with claims and unfair practices act statutory compliance preferred
- Strong analytical skills and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- Strong familiarity with industry best practices, but an equally strong comfort in thinking critically about easier, even better ways of working
- Experience with data analytics tools
- Experience in the insurance industry preferred
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Job Summary
Full Time
$71k-89k (estimate)
07/27/2024
08/21/2024
The job skills required for Quality Assurance Analyst I include Quality Assurance, Analysis, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Assurance Analyst I positions, which can be used as a reference in future career path planning. As a Quality Assurance Analyst I, it can be promoted into senior positions as a Quality Assurance Analyst, Sr. - Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Analyst I. You can explore the career advancement for a Quality Assurance Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Quality Assurance Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Quality Assurance Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Quality Assurance Analyst job description and responsibilities
A QA Analyst establishes a process to monitor all the activities and tasks to release high-quality service.
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A quality assurance analyst also assesses a business to determine problems that affect overall quality.
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A quality assurance analyst evaluates products, systems, and software to ensure they are free of defects and meet the quality standards of the organization.
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QA analysts use processes that ensure the quality of the product and service meets the requirements of the product creators, service providers, and customers.
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Quality assurance analysts document the entire quality testing process.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Quality Assurance Analyst jobs
Good quality assurance analysts ensure standards are maintained during production to provide top quality products for consumers, all the time, every time.
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The roles and responsibilities of a Quality Assurance Analyst focus on total quality management.
03/09/2022: Lexington, KY
Most employers use applications to test products and services, and it is a plus if a quality assurance analyst is familiar with one or several of those applications.
01/22/2022: Lima, OH
A good QA analyst must be able to spot trends and tendencies within the data.
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Those who aspire to become a quality assurance analyst should acquire enough experience and expertise in certain field.
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Step 3: View the best colleges and universities for Quality Assurance Analyst.
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