Responsibilities:

• Monitoring customer accounts and detecting overdue payments
• Collecting and analyzing data for a selected payment/debt history
• Reaching out to customers to discuss their debts
• Consulting and helping clients with in case of billing and credit problems
• Managing payments and refund operations
• Developing measures encouraging timely payments
• Managing historical records of account statuses and collection operations
• Reporting on collection operations and customer account updates

Requirements:

• 3 years' experience of working on a Collection Specialist position
• Profound knowledge of collection techniques and billing procedures
• Good knowledge of legal regulations in the debt collection area (such as FDCPA)
• Easy working with targets
• Excellent communication skills٫ both written and oral
• Stress-resistant and productive
• Good level of problem-solving and negotiation skills
• Good practical experience with Office and databases
• Have a high school diploma
• State Liquor Authority (SLA) experience would be a bonus
• Wine / Liquor Industry Experience would be a bonus