Essential Functions

• Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
• Oversees the operation of the Front Desk, Housekeeping and Engineering departments by setting the objectives, measuring performance and supervising the department
• Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
• Ensures that all new associates receive a through orientation and on‐going technical training.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
• Monitors service and teamwork on a regular basis and counsels associates as needed
• Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports.
• Develops and implements strategies to achieve Employee Satisfaction Index goals.
• Communicates with other managers and associates to provide smooth working relations between departments
• Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
• Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
• Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established AURO guidelines.
• Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve safety of work areas.
• Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.

Experience/Education

College degree in hospitality or business management preferred; 2-3 years of hotel management experience or equivalent combination of education and experience required.

Auro Hotels is a Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.