Job Overview:

We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and representing our hotel in a professional manner.

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate departments
- Assist guests with inquiries and provide information about hotel services and amenities
- Handle guest requests promptly and courteously
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area

Qualifications:

- Previous experience in guest services or a similar role preferred
- Multilingual abilities are a plus
- Knowledge of hotel management systems is advantageous
- Excellent phone etiquette and familiarity with phone systems
- Strong communication skills with a focus on guest relations
- Ability to work well in a fast-paced environment
- High school diploma or equivalent required

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!

Job Types: Full-time, Part-time, Seasonal

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Rotating weekends

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Scranton, PA 18519 (Required)

Ability to Relocate:

• Scranton, PA 18519: Relocate before starting work (Required)

Work Location: In person