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Fundamental Requirements
· Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
· Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
· Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
· Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
· Review Front Office log and Trace File daily.
· Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
· Follow all cash handling and credit policies.
· Be aware of all rates, packages and special promotions as listed in the Red Book.
· Be familiar with all in-house groups.
· Be aware of closed out and restricted dates.
· Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
· Be familiar with hospitality terminology.
· Have knowledge of emergency procedures and assist as needed.
· Handle check-ins and checkouts in a friendly, efficient and courteous manner.
· Use proper two-way radio etiquette at all times when communicating with other employees.
· Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
· Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
· Be able to complete a bucket check, room rate verification report, and housekeeping report.
· Balance and prepare individual paperwork for closing of shift according to hotel standards.
· Maintain and market promotions and guest programs.
· Maintain a clean work area.
Assist guests with safe deposit boxes
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Full Time
Wholesale
$29k-38k (estimate)
07/23/2023
11/20/2024
tampahorseshows.org
TAMPA, FL
50 - 100
Private
$10M - $50M
Wholesale
The job skills required for Front Desk Receptionist include Front Office, Housekeeping, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Receptionist. Select any job title you are interested in and start to search job requirements.
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