212 Customer Success Manager Jobs in Chicago, IL
Resilience Inc. is Hiring a Customer Success Manager Near Chicago, IL
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A rated cyber insurance, all purpose-built for middle and large organizations.
Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.
Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.
As a Customer Success Manager, you will lead our efforts in ensuring the success and satisfaction of our customers. You will be responsible for building and maintaining strong relationships with key clients, understanding their needs, and strategizing to drive long-term value and loyalty. The role requires a blend of communication and problem-solving skills to deliver exceptional service and achieve business objectives.
Responsibilities:
- Proactively engage with customers to understand their goals, challenges, and feedback.
- Develop and execute Customer Success strategies to maximize retention, expansion, and satisfaction among our client base.
- Serve as the primary point of contact for assigned accounts, building trusted advisor relationships with key stakeholders.
- Conduct regular business reviews with clients to review performance, identify opportunities , and align on goals and priorities.
- Collaborate cross-functionally with Sales, Product, Underwriting, & Marketing to ensure a seamless customer experience and drive customer outcomes.
- Proactively identify and address any issues or concerns raised by customers, working to resolve them in a timely and satisfactory manner.
- Monitor customer health metrics and usage data to identify trends, risks, and opportunities for improvement.
- Lead efforts to upsell or cross-sell additional products or services to existing customers based on their needs and usage patterns.
- Advocate for customer needs and feedback internally, influencing product roadmap and development priorities.
- Mentor and coach junior members of the customer success team, providing guidance and support as needed.
- 3-5 years of experience in customer success with a proven track record of driving customer satisfaction & retention.
- Excellent communication and interpersonal skills, with the ability to build rapport, influence others, and negotiate effectively.
- Strong strategic thinking and problem-solving abilities, with a focus on driving business outcomes and delivering value to customers.
- Proficiency in CRM software and other relevant tools for managing customer interactions.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders simultaneously.
- Passion for delivering exceptional customer experience and a commitment to continuous improvement and learning.
Depending on experience
What Resilience Offers YouInnovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and AccessibilityWe want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at humanresources@cyberresilience.com.
Job Summary
Full Time
Social & Legal Services
$111k-154k (estimate)
06/24/2024
08/08/2024
rapevictimadvocates.org
CHICAGO, IL
25 - 50
Private
ERIN WALTON
$5M - $10M
Social & Legal Services
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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