Resource Innovations is seeking a Solution Delivery Lead to join our growing West Coast team. As an Equitable Electrification Lead, you will support the implementation of our equity-focused home and business electrification programs. You will work closely with Trade-Ally Managers, Market Engagement Managers, Installation Subcontractors, program participants (residential and commercial utility customers), utilities, and other stakeholders to serve as a primary point of contact, ensuring smooth execution of program activities and assisting in maintaining accurate records for program reporting.

Resource Innovations’ equity electrification programs in California are not just about helping residents navigate the maze of utility, state, and federal funding and assistance programs. They are about making a real difference in the lives of residents and businesses, particularly those in underserved and disadvantaged communities. By helping these communities access the resources and support needed to transition to cleaner energy solutions, we aim to reduce energy costs, improve environmental quality, and enhance residents' overall quality of life.

Resource Innovations is the implementer of two equity-focused home and business electrification programs directed at California’s San Francisco Bay Area and Central Valley. These programs will offer direct installation of energy-efficiency and electrification upgrades in homes and businesses and advance RI’s larger goals to innovate and scale transformational energy programs, maximizing our impact on issues of climate change and equity.

This role will play a crucial part in supporting program implementation, ensuring effective coordination and communication among stakeholders, and contributing to the overall success of the program. The ideal candidate for this position will have experience in project coordination, strong organizational skills, and the ability to work collaboratively with diverse teams and community partners. Experience working with low-to-moderate income communities, installation contractors, and utility energy efficiency and/or electrification programs will be highly valued in this role.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

Program Coordination:

• Coordinate day-to-day program operations, ensuring smooth and efficient implementation of program activities, working closely with the internal team to manage schedules, track participant engagement and individual installation project progress, and ensure all tasks are completed on time.
• Manage the project pipeline to ensure the timely progression of projects from initial contact through to completion. Monitor project statuses and provide regular updates to program managers. Coordinate with installation contractors and other stakeholders to ensure project milestones are met.

Participant Support:

• Serve as a primary point of contact for program participants, addressing their questions and concerns, assisting participants with the program enrollment and participation process, and ensuring they understand the program's benefits and requirements. This will include coordinating with installation subcontractors, utilities, and internal staff to schedule installations and follow-ups with participants.

Stakeholder Coordination:

• Coordinate with the internal team and subcontractors to ensure seamless integration of project activities.
• Facilitate communication between participants, installation subcontractors, utilities, and the internal team to address any issues or barriers to program participation.
• Occasionally liaise with community-based organizations (CBOs), local governments, and other stakeholders to support program outreach and participant recruitment.

Quality Assurance:

• Monitor and evaluate the quality of service delivery and participant satisfaction. Implement feedback mechanisms to improve the program and address participant needs continually. Assist with regular audits of project activities to ensure compliance with program guidelines and standards.
• Maintain accurate records using internal data collection tools; compile data and prepare regular reports on program activities, participant engagement, and project outcomes. Assist in the development of data collection methodologies to improve reporting accuracy and efficiency.

Administrative Tasks:

• Maintain records of project activities, participant interactions, and program deliverables. Prepare regular reports on project status, participant engagement, and program outcomes for the Sr. Program Manager and Director and other stakeholders. Assist in preparing meeting agendas, minutes, and presentation materials.
• Handle invoicing for program activities, ensuring accuracy and timely submission. Manage budgets related to Time and Materials ensuring efficient allocation of resources and ensuring accurate distribution of incentive funds. Track expenses and report on budget usage.

Other duties as assigned.

• Excellent organizational and time management skills, with demonstrated project/program coordination 
• Strong communication and interpersonal skills, with the ability to work effectively with diverse communities;
• A bilingual candidate is required, with both English and another 

Preferred skills, education, and experience

• 2-4 years of experience in project coordination and/or management, customer service, or administrative support.
• Experience in the energy sector, sustainability programs, or community engagement is highly desirable.
• Interest in sustainability and passionate about making a meaningful impact on the environment.
• Multilingual with full professional proficiency in English and at least one other language, with a preference for Chinese and/or Spanish. 

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The compensation range for this exempt position is $85,000 - $110,000. The stated range is based on a good faith estimate of the compensation range for the duties, responsibilities and skills / experience required for the position. Starting pay will be dependent on experience and internal equity. This provided range may exceed this range for well-qualified candidates, especially with industry experience.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.