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Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With twenty-seven locations across the U.S. and Canada, Resource Label Group provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.
As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.
The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic account servicing. The ideal candidate will have excellent technology and communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus. This position reports to the Manager, Customer Service.
Starting between $21.00 to $23.00 per hour DOE
Speaks directly with internal and external customers collecting customer information and product specifications.
Receives purchase orders from customers via email, fax, or telephone. Reviews all aspects of the order before accepting order and confirming.
Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication.
Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.
Routes inquiries and complaints in a timely manner exhibiting excellent service and follow through.
Prioritize workload as necessary, which may require selecting from several alternatives to best meet the needs of the business.
Receives tickets for shipped or delivered products and begins billing process; verifies shipping report against packing lists and reviews Customer Transaction Report.
Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.
Key Characteristics we are looking for:
One to two years related experience and/or training; or equivalent combination of education and experience.
Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors and customers.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices.
While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk.
Why work with us? Take a look at all we have to offer!
Check out this video to learn more about us! https://vimeo.com/553408937/659ab4290f
Full Time
Business Services
$54k-70k (estimate)
03/31/2023
07/30/2025
resourcelabel.com
STOCKBRIDGE, GA
500 - 1,000
1991
Private
CHARLES CARLISLE
$200M - $500M
Business Services
Resource Label is a Tennessee-based company that manufactures pressure sensitive labels, shrink sleeves, RFID, NFC and related products to various industries.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Communication Skills, Billing, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.