" 10 years of Hands-on experience on Avaya Voice range of products
" Deep understanding on Avaya Aura and Cisco voice Clienthitecture
" Working Experience on Avaya Aura, Contact center, IVR and CPOD solutions.
Working Experience on Cisco CUCM,UCCX,Unity,CUBE,Webex and Voice Gateways.
" Develop Unified Communications and Contact Center solutions options aligned with the
business needs.
" Participate in product selection and conduct solution Clienthitecture assessments.
" Participate in workshops & design sessions and prepare documentation.
" Assisting clients in the definition and execution of key UC and CC Clienthitectural processes.
" Assisting with the preparation of consulting proposals and participating in pre-sales activities
" Participate in proposals, RFPs and provide inputs on Avaya Unified Communications and
Contact center solutions and estimation models
" Avaya Communication Manager 5.x to 10.x and Avaya Aura Messaging 6.x and 7.x configuration
and troubleshooting
" Avaya Session Manager 6.x and 7.x,8.x,10.x configuration and troubleshooting.
" Deep understanding on VoIP protocols- H.323, H.248, SIPREC and SIP
" Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party PBXs like
Cisco, SFB etc.
" Deep understanding on Avaya ACD, call vectoring and call flow design in Avaya
" Understanding of call recording solutions Like Nice, variant
" Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services,
Paging Services, Wallboards
" Good understanding on IP dect phones operation and troubleshooting
" Hands on experience in configuration of Avaya gateways: G650, G450, MCC etc.
" Deep understanding on Avaya Survivability design and Clienthitecture.
" Good Understanding to analysis call traces, PBX/SM/AAM Logs
" Expert level experience in handling Avaya IP telephony Infrastructure - Trace level
" Good Knowledge of the call flow and end user facing features
" Good experience in supporting WebEx conferencing
" Have good hands experience on Avaya CM/SM/AAM upgrades and migration
" Documentation of major issues and its root cause analysis for future reference for easy fix
" Monitoring Avaya systems and security alerts through monitoring server to identify the issues
and provide fixes in proactive manner
" Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
" Should be able to prepare Avaya Infra Clienthitecture and network connectivity diagrams.
" Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network/
security devices
Key Skills
" Avaya Aura, CPOD, Experience portal, Breeze, Aura Messaging, Oceana.
" SIP, H.248 and H.323.
" Basic understanding on Network LAN/WAN, routing and switching.
Certification" Avaya APSS, APDS, ACIS and ACSS
Cisco CCNA,CCNP AND CCIE