12 Desktop Support || Cincinnati, OH Jobs in Cincinnati, OH
Resource Logistics is Hiring a Desktop Support || Cincinnati, OH Near Cincinnati, OH
Responsibilities:
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for custom ers end users Classify Service Calls according to the specified options
- Route problems to 3rd level IT support staff using knowledge base articles
- Coordinate with level 3 and support staff that provide hardware / software / network problem resolution.
- Use the SOAR to document and manage problems and work requests and their respective resolutions and circumvention's
- Responds to telephone calls, email, instant messages, and assigned tickets from incident dispatchers
- Assign work orders / incidents to appropriate support teams if necessary and follow up until resolved.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, reseClienth, isolation, resolution, and follow-up steps
- Troubleshoot client software and basic network connectivity problems remotely using remote access tools
- Identify, evaluate and prioritize customer problems and complaints
- Participate in on-going training and Cliental development
- Maintain quality standards for incident documentation and phone calls
- Customer-focused
- Thorough knowledge of troubleshooting remote access issues
- Excellent communication skills, (active listening skills)
- Able to articulate and speak with clear voice
- Diplomatic and must have interpersonal skills
- Able to understand the businesss objectives
- Able to understand and accept that the Customers issues affect the business and that without the Customer there is no support Client and that the Customer is an expert in their own field
- Must have empathy with end users
- Team player
- Professional code of conduct
- Must have a good understanding of the organization
- Must have basic technical knowledge of all technology used for the business processes.
- Able to deal with stress
- Good writing techniques (English)
- Accept & register Service Incidents
- Classify Service incidents according to the specified options
- Execute 1st attempt to solve the Service Incident
- Refer Service Incident to the appropriate Resolution Owner Support Group
- Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
- Escalate to the appropriate management level when thresholds are violated.
- Close Service Incident
- Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.
- Report about Service incidents
- Communicate response times for dispatched tickets to the customers.
- Manage the entire service request process ensuring adherence to SLA
- Execute service requests such as setting up NT/Outlook accounts as per the SLA
- Process and send IT reports
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, Client Service Center, client Service Center
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in user s
- Support for laptop, desktops, and printers
- PDA and ,berry support
Job Summary
Contractor
Ancillary Healthcare
$51k-63k (estimate)
06/26/2024
07/20/2024
resource-logistics.com
ISELIN, NJ
50 - 100
Private
MOHMMED ALI
$10M - $50M
Ancillary Healthcare
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The job skills required for Desktop Support || Cincinnati, OH include Troubleshooting, IT Support, Problem Solving, Active Directory, Operating System, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support || Cincinnati, OH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support || Cincinnati, OH. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support || Cincinnati, OH positions, which can be used as a reference in future career path planning. As a Desktop Support || Cincinnati, OH, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support || Cincinnati, OH. You can explore the career advancement for a Desktop Support || Cincinnati, OH below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
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