• Full time hours are normally40 hours per week. Must be able to work between 8am – 6pm, no exceptions
• Required to attend ~ 4 week instructor led training Monday through Friday in the office.
• Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training

Candidates should have the following skills and education:

• High School Diploma or equivalent
• Prior customer facing role or call center experience desired
• Customer and team focused
• Excellent verbal and written communication skills
• Able to work in multiple internet based systems

**Position will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services)

Interview (Must have access to internet and email)
1st - Pre screen Video/ Phone Screen
2nd - Panel Video interview

PLEASE PREP YOUR CANDIDATES WELL FOR THEIR INTERVIEWS. MUST BE ABLE TO INTERVIEW IN QUIET AND UN-INTERRUPTED PLACE.

Must be able to learn quickly and be computer/tech system savvy

- They will be working with multiple internet based systems** HS Degree a Min** Please treat anyone you submit as if they passed a 1st interview and are ready for a 2nd round with the manager. We need these candidates to be screened very well.Monday to Friday40 hours/wk Must be local to Toledo

Description:This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work daily varying schedules between 8am-6pm.

PURPOSE OF THE JOBThe call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Owens Corning’s products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Owens Corning’s standards. The role is part of the Supply Chain and Industrial Strategy organization (SCIS).Reports to: Get Pink Team LeaderSpan of Control: Individual Role with Assigned Responsibilities

JOB RESPONSIBILITIESProvide quality service to internal and external customers.• Handle incoming customer calls, emails and web inquiries regarding Owens Corning’s products and warranties• Ensure a timely and professional response• Enter all relevant information regarding inquiries into Owens Corning’s system• Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information• Advise customers on newly available products and programs to promote the OC brand and drive overall sales• Follow up with customers as requestedMetrics:• Call quality score• Customer feedback• Information accuracy• Adherence to schedule

JOB REQUIREMENTS MINIMUM QUALIFICATIONS:• High School diploma or equivalent (Associates or Bachelors Degree preferred)• At least one year work experience in a customer facing environment

EXPERIENCE:• Building materials experience• 1-3 years prior customer service experience• Prior experience working in a team environment• Demonstrated ability to work independently

KNOWLEDGE, SKILLS & ABILITIES:• Strong oral and written communication skills• Proficient typing skills• Professional appearance and demeanor appropriate for corporate environment• Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel• Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments• Strong team building, customer service, planning and organizing skills• High attention to detail with the ability to handle multiple priorities• Ability to excel in a fast paced and ever-changing work environment• Ensures personal accountability• Quickly learns and adapts to change

Job Type: Contract

Pay: $17.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person