Position Overview: Ensures customer satisfaction is met during our manufacturing, installation, and field service process. The ideal candidate will help implement systems to improve our internal and external communication process, track customer issues, and coordinate with sales, accounting, production, and supply chain for on time delivery within budget and within scope.

Essential Duties/Responsibilities:

Oversee all aspects of customer orders and projects to ensure delivery of equipment within scope. Main point of contact for customers after conclusion of sales process. Main point of contact for delivery, installation, general questions or warranty issues. Ensures all customer issues are satisfactorily resolved utilizing various teams within Resource West as needed. Identify problems that will prevent completion of project on time within budget and within scope. Assist in definition of project scope and objective, involving all relevant stakeholders and ensuring feasibility as well as successful installation. Meet with customers to take detailed briefs and clarify specific requirements as well as identify site specific challenges that may arise. Coordinate meetings among customer, engineering, quality, supply chain, field service, sales, and production as necessary to ensure customer satisfaction and efficient use of internal resources. Manage changes to the project scope, project schedule and project costs appropriately. Ability to read and interpret project plans including civil and engineering drawings. Site visits to field may be required (15-20% of time)

Experience:

Client-facing communication experience required. Proven working experience in project management. PMP certification is a plus.

Skills:

Exceptional written and verbal communication skills. Strong customer service capability during challenging situations. A keen eye for detail and a result driven approach. Excellent organizational skills required. Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams).

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $58,000.00 - $82,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Experience:

• Client-facing communiction: 5 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Grand Junction, CO 81505 (Required)

Ability to Relocate:

• Grand Junction, CO 81505: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person