Job Type Full-time Description

Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years.

Though we have grown over time, our values have remained the same. Our independent group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States.

Here we are committed to quality, teamwork, and accountability.

Panorama provides a competitive total compensation package, including a full benefits package and a Profit-Sharing plan.

Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other.

We make a difference in the lives of others by helping them Feel Better and Do More.

Position Overview

The Medical Assistant / Clinical Liaison works directly with our providers and the entire care team to deliver exceptional, individualized patient care.

This role is responsible for the coordination of care between other departments and partner facilities. The Clinical Liaison will complete the Electronic Health Record, and promptly initiate orders for MRI, CT, Ultrasound and Surgery as directed by the provider.

The right person for this role will be team-oriented, service-minded, and empathetic in their approach to our patients and their families.

Essential Functions

• Provide excellent customer service to internal and external customers through prompt response and courteous communication.
• Assisting the physicians with coordination of care between other departments, testing and surgical facilities, and / or physician offices.
• Assist physician in chart completion including documentation of patient exam, assessment, and plan.
• Responsible for adding CPT and diagnosis codes into the electronic health record.
• Initiates orders for MRI, CT, US and Bone Scans as directed by the physician on the day the patient is seen.
• Provide live phone support as needed for all incoming patient phone calls within the designated subspecialty.
• Coordinates patient / clinic flow together with medical assistants.

Other :

• Anticipate ways to improve patient care and experience.
• Assists in the evaluation, development and effectiveness of systems and protocols.
• Participates in professional development activities and maintains professional affiliations.
• Other duties as assigned.

Requirements

QUALIFICATIONS

Education and Experience

• High School diploma or equivalent, Current Basic Life Support (CPR, BLS) certificates
• Excellent communication and customer service skills
• Graduate of an accredited Medical Assistant Program or Certified Orthopedic Tech preferred
• Two years orthopedic experience preferred
• Three years medical office experience preferred

Skills and Abilities

• Proficiency in use of electronic medical records (preferred)
• Ability to communicate clearly and concisely in all written and verbal communications
• Strong organizational skills with demonstrated attention to detail
• Ability to comprehend and complete assigned tasks furnished in written, oral, or diagram form.
• Ability to identify resolutions to problems involving several concrete variables in standardized situations.
• Demonstrated conflict management skills
• Strong knowledge orthopedic terminology (preferred)
• Strong knowledge of orthopedic surgical and diagnostic procedures (preferred)
• Knowledge of casting and splinting (preferred)
• Ability to interact and communicate effectively with patients / families
• Ability to travel between multiple site locations (if applicable)

Salary Description $18.07 to $27.11 / hour, based on experience.

Last updated : 2024-07-31