Store Manager Luxury Lingerie Flagship

Location: Santa Monica, CA

Company Overview:
Join a leading luxury lingerie, loungewear, and swimwear brand dedicated to empowering modern women through elegant, handcrafted pieces. With a robust presence in over 100 retail stores globally, the brand embodies femininity, craftsmanship, and artistry.

Role Overview:
As the Store Manager of the Flagship location, you will be instrumental in driving the retail operations to new heights. From ensuring exceptional customer experiences to optimizing store performance, you'll lead a team committed to excellence and brand success.

Responsibilities:

• Serve as the trusted right hand to senior management, embodying leadership and operational excellence.

• Lead and inspire a diverse team to deliver exceptional customer service and foster lasting client relationships.

• Develop and execute strategic initiatives to maximize store sales and achieve revenue targets.

• Oversee inventory management, including stock levels, merchandising, and product displays.

• Mentor and coach store staff through ongoing training sessions to enhance selling skills and product knowledge.

• Ensure adherence to company policies, security measures, and loss prevention protocols.

• Maintain impeccable store cleanliness, organization, and visual merchandising standards.

• Personally deliver superior customer service, ensuring every customer feels valued and enjoys a memorable shopping experience.

• Cultivate and nurture client relationships through effective clienteling strategies and personalized communication.

Additional Responsibilities:

• Act as a community manager by organizing and hosting in-store events, trunk shows, and exclusive clienteling experiences with clients.

• Monitor store performance metrics, analyze KPIs, and provide insightful reports to senior management.

• Conduct ongoing training programs to empower the team to achieve and exceed sales goals.

Qualifications:

• Bachelor's degree or equivalent experience preferred.

• At least 5 years of progressive retail management experience, ideally in luxury fashion, lingerie, swimwear, or related industries.

• Exceptional leadership abilities with a proven track record of motivating teams and driving results.

• Proficiency in POS systems (Shopify), inventory management software, and Google Workspace.

• Outstanding communication skills, both verbal and written, with a passion for delivering superior customer service.

• Flexibility to work a varied schedule, including weekends and holidays.

• Previous experience in lingerie, swimwear, or luxury retail is advantageous.

• Familiarity with the Santa Monica area is a plus.

Benefits:

• Competitive salary with performance-based bonuses.

• Comprehensive health benefits, including medical, dental, and vision insurance.

• Generous paid time off and employee discounts on company products and a seasonal product allowance.

• Opportunities for career growth within a dynamic and expanding retail environment.

Work Environment:

• Full-time position based at our Santa Monica flagship store.

• Collaborative and fast-paced work environment driven by creativity and innovation.

• Opportunity to play a pivotal role in the brand's growth and enhance customer experiences.

Pay Disclosure:

Salary Range/Hourly Rate for California-Based Applicants: $70,000 - $75,000 (actual compensation will be determined based on experience and other factors permitted by law).

This is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.