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Retail Options is Hiring a Manager, People Operations Near Denver, CO
Title: Account Manager w/People Operations Experience – Denver, CO Office (Monday to Friday, 8 to 5)Are you experienced leading in a professional sales/customer service environment and are looking for a fulfilling career opportunity in the vibrant city of Denver? Do you have a passion for customer service excellence and thrive in a collaborative team environment? Look no further! Join a tenured team of CSRs as the Manager People Operations in a sales oriented environment, where you'll lead a dedicated team in the heart of Denver's bustling business district.
My client is proud to be a leader in the print and promotional industry, providing top-notch solutions to their valued clients. As Manager, you'll play a key role in ensuring their clients receive exceptional service while leading and motivating the team to success by working through your strengths of making a difference to people and companies.
Responsibilities
MUST BE LOCAL TO DENVER, NO RELOCATION!
My client is proud to be a leader in the print and promotional industry, providing top-notch solutions to their valued clients. As Manager, you'll play a key role in ensuring their clients receive exceptional service while leading and motivating the team to success by working through your strengths of making a difference to people and companies.
Responsibilities
- Lead and manage a team of 10-20 customer service representatives in the Denver office, fostering a culture of collaboration, excellence, and accountability.
- Oversee day-to-day operations of the customer service department, including handling client inquiries, resolving issues, and ensuring timely order processing and delivery.
- Develop and implement strategies to enhance customer satisfaction, retention, and loyalty, leveraging your leadership skills to drive performance and exceed goals.
- Serve as a primary point of contact for escalated customer inquiries and complex issues, demonstrating strong problem-solving skills and a commitment to delivering exceptional service.
- Collaborate closely with cross-functional teams, including sales, marketing, and production, to streamline processes, optimize efficiencies, and drive business growth.
- Conduct regular performance evaluations, provide coaching and feedback, and identify training needs to support employee development and career advancement.
- Stay informed about industry trends, market developments, and competitor activities to identify opportunities for innovation and improvement.
- 15 years of proven experience in customer service management, with a track record of successfully leading teams of 10-20 employees.
- Exceptional leadership and interpersonal skills, with the ability to motivate, inspire, and empower team members to achieve their full potential.
- Strong communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.
- Proficiency in CRM software and Microsoft Office Suite.
- Detail-oriented with excellent organizational and time management skills.
- Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.
- Knowledge of printing and promotional products industry is a plus and a solid work history.
MUST BE LOCAL TO DENVER, NO RELOCATION!
Job Summary
JOB TYPE
Full Time
SALARY
$123k-153k (estimate)
POST DATE
07/12/2024
EXPIRATION DATE
08/07/2024
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The following is the career advancement route for Manager, People Operations positions, which can be used as a reference in future career path planning. As a Manager, People Operations, it can be promoted into senior positions as a HRIS Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, People Operations. You can explore the career advancement for a Manager, People Operations below and select your interested title to get hiring information.
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