JOB SUMMARY

We are seeking an experienced Office Manager to join our team. The Office Manager will be responsible for overseeing the daily operations of our office, managing staff, completion of administrative tasks, and providing support to the team. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proven track record in medical office management.

Qualifications:

• Bachelor's Degree (Required)
• Master’s Degree (Preferred)
• US work authorization (Required)
• Medical Management Experience: 2 years (Required)
• Office Manager Experience: 2 years (Preferred)

The position of the Office Manager requires leadership and direct oversight of clinical and front desk staff. It is the responsibility of the Office Manager to ensure highest level of patient care and referring doctor satisfaction through various responsibilities including staff management, directing the daily work and clinic flow, enforcement of policy and procedures, training, and ensuring compliance as detailed below.

Proven experience as an Office Manager or similar role
- Strong organizational and multitasking skills
- Excellent written and verbal communication abilities
- Knowledge of human resources practices and procedures
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Attention to detail and problem-solving skills

About the Practice:

Retina and Uveitis Center (RUC) is a new Ophthalmology practice providing sub-specialty care in the fields of Vitreoretinal Diseases and Uveitis at Tyson’s Corner. The practice currently operates with one ophthalmologist with a plan for growth and expansion.

Essential Job Functions/Tasks include, but not limited to:

Staff Management

• Human resources tasks such as recruitment, onboarding, and employee relations
• Supervise administrative staff and allocate responsibilities
• Manage personnel training and development programs
• Establish work schedules for staff
• Provide daily management and guidance, offer prompt feedback and coaching to all support staff
• Flexibility in job assignment, and participation in cross-training
• Filling in the front desk position as needed
• Ensure efficient utilization of work hours
• Function as point of contact for mediation of internal disputes and/or escalation of issues or conflicts between support staff
• Ensure compliance of all staff and clients with company policies

Office Administrative Responsibilities

• Understand and ensure compliance with appropriate regulatory agencies, including monitoring any violations; documenting and reporting accidents; filing appropriate reports
• Understand the ethical requirements of medical practice outlined by the code of ethics, and ensure that staff fulfill their ethical responsibilities
• Updating Standard Operating Procedures (SOP) for tasks as needed
• Manage maintenance of equipment
• Answering the phone, handling office emails
• Assist with marketing efforts via visits to referring doctors offices and utilization of social media
• Manage calendars, schedule appointments, and coordinate meetings
• Prepare reports, presentations, and correspondence as needed

Clinical Responsibilities

• Responsible for the support of the clinician(s) and daily flow of the practice
• Maintaining stock of inventory
• Ensuring prior authorizations/pre-certifications for office visits, medications and procedures in a timely manner
• Scheduling appointments
• Ensuring that the patient and the referring doctor experiences exceed expectations
• Respond to patient and referring doctor questions

Equipment/Computer Skills:

Candidate must be proficient with Microsoft Office Suite - Word, Excel, Outlook, PowerPoint and QuickBooks

Familiarity with online marketing, and marketing via social media

• If selected you will be contacted for a video interview, followed by an in-person interview.
• Employment with Retina and Uveitis Center (RUC) is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, and drug screening.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• McLean, VA 22102: Relocate before starting work (Required)

Work Location: In person