Job description

Growing Ophthalmology (Retina) practice in McLean, Virginia, seeking a career-motivated, organized, dependable Patient Service Representative (PSR) with medical billing and prior authorization experience, who is capable of demonstrating strong interpersonal and communication skills with patients, co-workers, and physicians. Attention to detail and multi-tasking skills are required for this front office position.

Direct Report: Reports to the Medical Director

RESPONSIBILITIES:

• Answer all in-coming calls and is responsible for scheduling patient appointments; alert management of patients that require immediate attention
• Schedule patient appointment following office protocols; verify insurance, check insurance eligibility and demographic information during initial scheduling and at each visit
• Greeting and checking patients in for appointments; collect co-payments and patient balances
• Assist patients when needed with completing consent forms
• Inform patients of delays or other situations that may result in a longer than normal wait times
• Check out patients after they have seen the physician; schedule return visit as needed
• Obtain insurance pre-certification and referrals as needed
• Screen clinic schedules daily and weekly to ensure obtaining necessary authorizations timely
• Obtain prior authorizations for visits and procedures
• Obtain medical record release consent forms from patients and/or medical records from referring doctors’ offices.
• Assist with in-house admin duties
• Manage mail/deliveries and route urgent inquiries to management
• Answer and/or investigate patient inquiries/complaints or direct patients’ concerns to management
• Manage any duties or projects as assigned by management and/or the physician

Position Requirements:

• Knowledge of medical practice procedures and functions preferred
• Knowledge of insurance procedures including Medicare, Medicaid, and Managed Care Plans
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Professional manner and appearance
• Active listening, critical and analytical thinking skills
• Previous experience with telephone systems and office equipment including copiers, fax machines, and computers
• Knowledge of medical terminology is preferred
• Good oral and written communication skills
• Experience with computers, electronic practice management system and patient scheduling system, electronic health record (EHR) system
• 1 year previous experience in a medical office or clinic setting

Education: High school diploma or GED required

​​​​​​​Job Type: Full-time, in-person (NOT REMOTE)

Expected hours: 40 per week

Schedule: Monday-Friday 8:30AM- 5PM

Experience:

• Medical insurance experience: 1 year (Required)
• Medical office experience: 1 years (Required)

Employment with Retina and Uveitis Center (RUC) is contingent upon successful completion of a background check, which may include, but is not limited to; contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, and drug screening.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work setting:

• In-person
• Private practice

Experience:

• Medical office experience: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Care plans: 1 year (Required)
• Medicare: 1 year (Required)

Work Location: In person