Retina Associates of Cleveland, Inc., one of Ohio’s largest private Ophthalmology practices, is currently seeking a Front Desk Manager to join our practice._ The Front Desk Manager is responsible for overseeing staff and front desk operations at 13 medical offices across Northeast Ohio. The Front Desk Manager will work out of our Beachwood office 2-3 days a week with travel to other locations on the remaining days. This role will focus on customer service, human resource management, and process improvement._

Qualifications:

• Requirements:
• High school diploma or GED
• Experience in a healthcare setting
• Minimum of 2 years management experience
• Valid driver’s license to travel to different offices
• Preferred:
• Bachelor’s degree in healthcare, business administration, or related field

Responsibilities:

• Manage 7 lead receptionists and 30 receptionists
• Ability to handle stressful situations and utilize conflict management skills
• Interview and hire for open positions
• Ensure excellent customer service is provided consistently at every location
• Ensure accurate entry of demographics and insurance information
• Collaborate with Director of Revenue Cycle to monitor and improve co-pay collection rates
• Oversee patient reminder and appointment confirmation systems
• Oversee phone statistics to ensure timely responses
• Conducts performance appraisals and disciplinary actions
• Monitors front office work load to assign and delegate tasks as needed
• Educate staff on processes, protocols, and procedures
• Identifies opportunities for improvement and provides solutions
• Lead by example and perform front desk duties as back up when business requires it
• Works on operational projects and reports as directed by the COO

Retina Associates of Cleveland offers full-time employees competitive wages and benefit packages (health, dental, vision and life insurance, short-term disability, long-term disability, 401(k), profit sharing, PTO, and paid holidays)

Job Type: Salary Position

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person