Key Responsibilities:

• Oversee the efficient flow of patients within the clinic, ensuring minimal wait times.
• Collect copays and outstanding balances from patients, ensuring accurate record-keeping.
• Professionally answer and route phone calls, schedule appointments, and take messages as needed.
• Document patient requests and essential information in the EMR system for timely responses to patient needs.
• Maintain a strong understanding of clinic protocols and physician schedules, providing accurate information to patients.
• Coordinate and manage paperwork processes and data routing as required.
• Engage with patients, physicians, and external staff, offering timely and accurate information both within the clinic and at external facilities.
• Identify scheduling challenges and implement solutions to improve scheduling outcomes according to predetermined goals.
• Manage surgical documentation, gather and input patient information, input surgical orders, and update post-surgery records.
• Provide patients with pre-operative instructions.
• Coordinate and schedule surgeries and follow-up appointments as directed by physicians.
• Undertake additional duties as assigned.

Qualifications and Skills:

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Patience and listening skills to respond appropriately and interact positively with patients, guests, vendors, and colleagues.
• Strong multitasking abilities in a fast-paced environment.
• Ability to work independently and collaboratively in a team-oriented environment.
• Thrives in a highly dynamic work environment.

Benefits:

• Competitive compensation package.
• Comprehensive healthcare benefits package.
• Retirement savings plan with employer contributions.
• Paid time off and holidays.
• Professional development opportunities.
• Collaborative and supportive work environment.

Additional Information:

• This is a full-time, on-site position in Fargo.
• Compensation and benefits package will be commensurate with experience and qualifications.
• This position offers the opportunity to work with a dynamic and dedicated team in a cutting-edge medical environment.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Medical-Surgical

Schedule:

• Monday to Friday

Work Location: In person