The Assistant Manager assists, and reports to, the Property Manager in leading property operations, financial activities, regulatory compliance, and guides interactions with all stakeholders – residents, RHF corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property. Due to the environment, we service, the Assistant Manager must be able display patience, understanding, and compassion while working in a fast-paced environment.

Daily Duties and Administrative Support 

The Assistant Property Manager will assist with or complete the following tasks:

• Answers incoming calls and assists in answering questions and/or takes detailed messages for the Property Manager or Maintenance
• Assists with correspondence to residents, other staff members, and outside agencies including vendors, city officials, and investors
• Assists in contacting residents to schedule appointments and collect necessary documentation for Annual Recertifications
• Assists in contacting vendors to schedule service or request bids/proposals
• Assists in maintaining all resident and facility files to ensure compliance
• Contacts applicants to schedule interviews and update status while keeping the Waiting List properly documented and update
• Intake of general maintenance work orders from residents, creates work orders in OneSite and follows up with residents to ensure work has been completed
• Advises Property Manager when office supplies need to be ordered, including postage stamps
• Updates resident information in OneSite as needed
• All other administrative duties as assigned

Experience/Skills

• Minimum of 2 years' office experience is required
• Property Management experience is preferred
• Proficiency in Microsoft Excel, Word, and OneSite RealPage is preferred
• Ability to take direction and also work independently
• Ability to communicate effectively, verbally and written, with a diverse population
• Ability to work in a fast paced, constant changing work environment
• Must be able to multi-task various tasks while working with various people and situations
• Must have excellent customer service and intrapersonal skills
• Must be able to take initiative and work under pressure of critical deadlines
• Must be highly organized

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.