Do you love fitness?
Would you like to feel you impact the lives of many?
A Member Experience Associate is THE face of the club. From the moment our members walk through the door it is up to us to create a comfortable welcoming experience for them. It's the little things that matter & with the great facility we have, it's a job that comes easy. You are the first thing our members see & it is up to you to create that environment!
You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Associate position will possess the following:

• A deep down passion for helping others.
• A positive outgoing and upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• Conflict management and resolution.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Current scheduling requirements:

• Must work 4 shifts weekly
• Weekend availability

We have 3 shifts available:

• Open 4:45am to 11am
• Mid Day 11am to 4:30pm
• Closing 4:30pm to 10:30pm

Hours of Operations are M-F 5am-10pm, Weekends 7am-7pm.Responsibilities of the Front Desk include but not limited to:

• Greeting and checking in all members as they come in.
• Resolving customer issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

You may also stop by the location & fill out a paper application.
Please stop by the front desk & grab one or submit here.
All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed, neat and uniform clean.
Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time.