Training Specialist

Location: Remote 

FSLA Status: Exempt 

Reports to: Deputy Program Manager 

EEO Category: First/Mid-Level Managers

Job Summary:

The Training and Development Specialist will create, develop, implement, and conduct training and development programs for employees.

Duties/Responsibilities:

• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees.
• Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Assesses training materials prepared by instructors.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development.
• Prepares and implements training budget; maintains records and reports of expenses.
• Performs other related duties as required.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Extremely proficient with Microsoft Office Suite and related program software.

Education and Experience:

Required

• High School Diploma or G.E.D.
• U.S. Citizenship
• Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
• 3 years’ experience in a contact center customer service environment

Preferred

• College education or equivalent
• Knowledge of medical terminology
• TRICARE experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.