11 Customer Support Associate Jobs in Deerfield, IL
Revenova, LLC is Hiring a Customer Support Associate Near Deerfield, IL
Job Description
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job brief : Do you know of Salesforce.com and would like to learn more about the leading Business Cloud Platform in the world? We at Revenova, LLC are looking for a qualified Customer Support Associate to join our team here and provide technical support for our Transportation Management System Application, the leading certified TMS on the Salesforce platform. You will be responsible to provide excellent customer service and resolve inquiries from customers.
As a Customer Support Associate, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to resolve issues and questions from customers is vital.
Ultimately, you should be able to ensure high quality support of our application and increase client satisfaction.
Responsibilities
Handle inbound email and phone inquiries on questions that may come up from customers
Ensure customer service is timely and accurate on a daily basis
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow Up With Customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk activities
Provide customer feedback to the appropriate internal teams, like product developers
Requirements
Proven work experience and skills in Customer Service
Hands on experience with help desk and Business Software applications
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
1-2years experience with Salesforce.com or comparable applications
Associates or Undergraduate degree, in IT or business, desired not required
Job Summary
Full Time
$44k-58k (estimate)
07/04/2024
07/17/2024
revenova.com
Chicago, IL
<25
Logistics Services
Related Companies
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
