Job Type Full-time Description

The Risk Mitigation Specialist collaborates with clients and / or their representatives to create workable, step-by-step guides for Direct Support Professionals (DSPs) to use as a basis to provide quality care for each client by mitigating the client’s specific risks.

This position collects and interprets information for the development of these guides and ensures that DSPs receive and acknowledge the client’s risk mitigation plan when it is prepared.

Requirements

Supervisory Responsibilities :

None

Duties / Responsibilities :

• Collect and interpret the information provided by the client and / or their representative for the risk mitigation plan, asking clarifying questions and identifying when further information is needed to gain a thorough understanding of the necessary components of the plan.
• Review the client’s Individual Support Plan (ISP) and other relevant documents to gather information that is needed for the risk mitigation plan.
• Communicate directly with the client and / or their representative to determine how they prefer to be supported with these risks.

Incorporate those preferences into their plan.

• Conduct research when needed to ensure that risk mitigation plans contain thorough information about each risk and how DSPs can prevent and / or mitigate them when they arise.
• Develop and write thorough risk mitigation plans with the information that has been compiled.
• Ensure that each DSP who works for the client receives, acknowledges, and reviews their copy of the client’s risk mitigation plan.
• Conduct annual or as-needed renewals of the client’s risk mitigation plan, updating with new information when applicable.
• Meet deadlines for risk mitigation plan completion and DSP receipt and acknowledgment.
• Engage in complex conversations when needed to gain and interpret the necessary information for the risk mitigation plan.
• Communicate via phone, email and / or text message with employees, clients, client representatives and external contacts, exuding excellent service skills, knowledge, and professionalism.
• Utilize data entry systems to respond to and record phone calls, emails, and text messages with strong attention to detail.
• Maintain strict confidentiality of sensitive and private information.
• Adhere to all policies and procedures set forth by Rever Grand as well as state-regulated policies.
• Perform other duties as assigned.

Required Skills / Abilities :

• Strong customer service skills.
• Excellent verbal and written communication skills.
• Excellent reading, writing, proofreading, and editing skills.
• Strong problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other computer programs.
• Ability to learn and adapt to various software systems.
• Excellent time management, prioritization, and organization skills.
• Strong work ethic with attention to detail.
• Excellent discretion, judgment, and empathy.
• Ability to engage in difficult conversations to gain necessary information.
• Ability to communicate with a variety of individuals on the level that suits them.
• Strong verbal presentation skills with the ability to train others on a complex plan and answer questions effectively.
• Ability to adhere to strict confidentiality standards.

Education and Experience :

• High school diploma or equivalent.
• Three or more years of experience in customer service and / or data entry and analysis, or other related areas.
• Knowledge of medical conditions that are common risks for I / DD clients a plus.
• Knowledge of Community Living Supports Agency operations a plus.

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer.
• Limited periods of standing, walking, reaching, stretching may be required.
• Frequent communication verbally and electronically.
• Occasionally lift and / or move up to 15 pounds.

Other Requirements :

Must pass and maintain background clearance as defined by Oregon State Background Regulations.

Benefits :

• Medical, dental, vision package
• PTO accrual

EEO Statement :

Rever Grand is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Last updated : 2024-06-08