About Us At Reverie, our mission is clear: to change lives through better sleep. We're an industry-leading sleep technology company founded in 2003. Our office culture is a mash-up of cutting-edge Silicon Valley innovation with a relaxed Midwest friendliness. Doors are open; layers are few-you'll be successful here if you can humblebrag without the brag and contribute endless positive vibes. We encourage falling down twice and getting up three times, and we welcome shiny new ideas with open arms. About the Position This is an on site position at our Bloomfield Hills headquarters. The Customer Service Representative is a position of advocacy for our customer by giving them the highest level of service. This is done by listening, assisting and solving product issues in a timely, thoughtful and honest manner to give them the best customer experience with our company. This position is eligible for monthly individual & team performance bonus and commission opportunities. Our Core Values Default positive, Above and beyond, Passion for innovation, Humble confidence What Your Day Looks Like You will be the voice and face of Reverie for our customers. Maintain customer accounts by entering accurate and thorough account information. Troubleshoot with customers to determine issue resolution. Assist with the placement of orders, refunds, and/or exchanges. Conduct payment processing and communication of all financial information. Develop a lasting relationship with the client by becoming their trusted advocate. Partner with all other teams in the company to provide and exceed Customer's expectations. Why You'll Be a Rock Star High school diploma or GED. Associates degree preferred. Experience in a progressive customer service, call center, or help desk preferred. Customer orientation and ability to adapt/respond to different types of characters Strong computer or software skills, experience with Gmail, SalesForce, and Google docs is a plus Work well under pressure and are able to juggle projects simultaneously. Excellent interpersonal and communication skills. Organizational skills, specifically regarding a high volume of correspondences. Extremely comfortable in a fast paced, social, fun environment. Benefits: Medical, dental, vision benefits first of the month after 30 days of employment Company paid life insurance, short term & long term disability Paid time off 401k with company match first of the month after 90 days of employment Employee Assistance Program Have what it takes? Apply now