Essential Job Responsibilities and Duties

* Establish rapport with donors to ensure overall service satisfaction

* Conduct routine venipuncture for plasmapheresis and collect donor samples

* Respond and assist with donor reactions during the donation process

* Monitor collection equipment to facilitate the health and safety of the donors

* Set up, disconnect, and operate the plasmapheresis machine to include; troubleshooting, documentation, and evaluation of any message displays

* Disconnect donors by removing the needle from the venipuncture site and dispose of all contaminated disposable equipment into a biohazard container

* Ensure proper calibration and maintenance of plasma autopheresis machines to include; daily, weekly, monthly, and quarterly maintenance of all equipment in the donor floor area

* Maintain equipment and work area cleanliness in between donors

* Responsible for accurate documentation of collection records

* Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future

* Maintain an open line of communication with Management

* Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors

* Ability to accept performance feedback in a professional manner

* Regular attendance and arriving on time to all scheduled shifts and mandatory meetings

* Other duties as assigned

Qualifications

* High school diploma or equivalent required

* Minimum one (1) year work experience preferred

* License or certification where required by state

Requirements

* Strong oral and written communication skills

* Provide a pleasant customer service experience

* Ability to read and interpret directions and instructions

* Perform basic math calculations

* Basic computer skills

* Reasoning ability to identify, interpret and apply appropriate information

Physical Requirements

* Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear

* Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee

* Manual dexterity to perform all phases of donor plasmapheresis

* Ability to stand for extended periods of time for up to four (4) hours at a time

* Ability to lift, tug, pull up to fifty (50) pounds

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