The Scheduler is responsible for scheduling duties, patient registration, and additional administrative tasks.
This is a full-time position working M-F out of our Plymouth Orthopedic Surgery Center. Hours will be based on surgery center needs.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions

• Responsible for accurately and consistently scheduling and verifying insurance information for all surgical procedures.
• Maintains professional relationships with all physician offices.
• Works in conjunction with Leadership on block scheduling and maintains the schedule flow.
• Assists in training staff in scheduling as needed.
• Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
• Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
• Any and all other duties as assigned including those assigned to Patient Services Representative (see Patient Services Representative Job Description) and Non-Clinical Pre-Admission Coordinator (see NCPATC Job Description).

Education And Experience Requirements

• High School diploma/GED or equivalent
• Medical terminology knowledge preferred
• Two years’ experience in medical office setting or related field preferred

Essential RequirementsAbility to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – I-Health’s Core Values

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions

• Surgery center setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
• To remain compliant with CMS regulations, all ASC employees are to be fully vaccinated for COVID-19 unless they have a company approved medical or sincerely held religious belief exemption on file. Beginning February 28, 2022, new employees will be required to have completed their full COVID-19 vaccine series prior to starting employment and submit proof of vaccination.