Revo Health LLC. is Hiring a Therapy Insurance Specialist - Twin Cities Orthopedics Near Stillwater, MN
The Insurance Specialist will provide excellent customer service and documentation while communicating with patients, insurance representatives, clinic personnel, and outside vendors. This position will primarily be responsible for insurance verification and review of patient benefits, sending/receiving and documenting patient charts. This is a full-time position working M-F between the hours of 7:30 am - 5:00 pm & will support our entire therapy department. Training will take place at our Stillwater or Hudson location and once complete the role will move remote. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. Essential Functions
Verify and document insurance information as defined by current business practices.
Research denials and report findings back to billing denial team
Accurately and efficiently schedule new and existing patients in the current practice management system
Answer inbound calls in a timely, pleasant and professional manner
Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments
Ensure professional communication with patients, insurance representatives, clinic personnel, and outside vendors over the phone, via email or other written documentation and responding to all inquiries
Maintain a working knowledge of health care plan requirements and health plan networks
Make outbound phone calls to patients and/or insurance companies for benefit inquiries, authorization details and document according to current policy
Travel as needed for team meetings
Comply with all TCO and therapy policies and procedures
Ensure all work is handled in an organized and timely manner as designated by the lead, supervisor or manager
Complete daily tasks and follow up each day as designated
Demonstrate the ability to work as an effective team member by contributing to the development of cohesive relationships
If working at home, follow all requirements in the Telecommuting policy that Therapy Insurance Specialist addendum
Any and all other duties as assigned
Education And Experience Requirements
High School diploma/GED or equivalent
Customer service experience required
Previous experience in a healthcare facility in relation to pre-registration, insurance verification, or appointment scheduling preferred
Essential RequirementsAbility to:
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic, office or surgery center during business hours
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required
Performance Expectations – I-Health’s Core Values
Integrity - Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Teamwork - Be a part of the whole; support each other positively
Environmental Conditions
Clinic/office/surgery center setting
Notes
Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.