No C2C candidates permitted.

Customer Service Associate

6-month contract -- Opportunity for extension or conversion based on attendance/performance

Position is fully on-site in either Towson, MD.

Rate of pay: $27/hour W-2

Hours: 8:00 AM-4:30 PM, M-F

Laptop provided.

Job Summary

Come join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans. We strive to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company. Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans' operation.

Essential Duties and Responsibilities:

• Answers in bound calls (no selling)

• Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans

• Educates participants about their retirement account and features

• Data Entry and other administrative tasks

• Facilitates problem resolution and document processing

Skills Required:

**Must have 2-3 years of customer service or call center experience**

• Proficiency in Microsoft Office Suite

• Communicate effectively, both verbally and in writing

• Excellent problem-solving and critical thinking ability

• Ability to multitask

• Show initiative and be proactive when necessary

• Quality-driven with a strong sense of accountability

• Diagnose problems and offer resolution

• Be open and flexible in a dynamic environment focused on continuous improvement

• Salesforce knowledge preferred but not required

• Bilingual (Spanish/English) is a plus

Education:

• High School Degree or equivalent OR • Any equivalent combination of education, experience and/or training approved by Human Resources.