No C2C

Summary:

Looking for a Junior Help Desk Support to join the information Technology group. Will work with employees and internationals users and exercise judgment within the defined procedures and practices to determine appropriate actions. Must have excellent critical thinking, customer service and call center experience.

Responsibilities:

• Provide technical support involving desktop, laptop, handheld devices, or network services.
• Coordinate, diagnose and troubleshoot incoming support calls.
• Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and end-users.
• Document, implement, and adhere to standard operating procedures and customer service guidelines.
• Capture, monitor, communicate, and resolve events that impact the user environment.
• Manage multiple assignments of moderate to complex scope.
• Apply professional concepts, company policies and procedures to solve a variety of problems.
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.

Minimum Qualifications (required):

• High School Diploma (or equivalent)
• 2 years of experience in Information Technology and help desk support

Additional Qualifications (desired):

• Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or related field
• Previous work experience in a computing environment including support for desktop, network, and server equipment to include knowledge of patch management and package deployment processes
• Knowledge of ITSM best practices and service delivery standards
• Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime
• Strong customer service and communication skills
• Microsoft Certifications
• Familiar with Microsoft Office Suite
• A Certification

Physical Requirements:

• Ability and willingness to work a variety of shifts during the hours of 6am – 6pm, including rotating weekends, and some holidays
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.