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What does science and service mean to you? For our Customer Care Team, it is a chance to be a part of legendary discoveries - from research to cure. Our team recognizes that with each customer served and each order processed, we are making a difference. Being a part of BioLegend's Customer Care Team means being at the forefront, showcasing legendary service and translating our iACT culture into tangible results for our customers.
On our team, you can expect a dynamic and fast-paced atmosphere. You will be a part of an inclusive and collaborative environment where peers from all different walks of life come together with one common goal - providing our customers with Legendary service. At BioLegend, you will enjoy the perks of a state-of-the-art campus including outdoor yoga classes, fitness center, wellness rooms, a Cafe with a variety of hot and cold meals, a buffet, and more!
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The BioLegend North America Customer Care team is looking for a motivated, innovative, and energetic individual to join our team. With a passion for service and eye for innovation, we are looking for someone to perform these job duties.
The Customer Success Supervisor is responsible for providing effective leadership to the Special Teams and championing a customer-centric environment that increases customer loyalty though continuous enhancements to the customer experience for VIP Customers. Develops and executes Account Management processes to ensure world class customer service for all internal and external customers by leveraging in-depth knowledge of our customers' needs, the Company's products, mission and values to provide quality and Legendary service. This includes assisting in hiring, motivating, coaching, and problem solving to achieve our daily, monthly, and annual goals in line with Customer care objectives.
iACT Competencies
Minimum Qualifications - Education and Experience
Preferred Qualifications - Education and Experience
The base salary range for this full-time position is $65,000-$75,000/year. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.
Work Environment & Physical Demands - Office
While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.
What do we offer?
We provide competitive and comprehensive benefits to our employees.Below are some highlights of our benefits:
*Medical, Dental, and Vision Insurance Options
*Life and Disability Insurance
*Paid Time-Off
*Parental Benefits
*401k with Company Match
*Employee Stock Purchase Plan
Learn more about Revvity's benefits by visiting our Why Revvity page.
*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Full Time
$95k-130k (estimate)
10/17/2023
07/23/2024
The following is the career advancement route for Customer Success Supervisor positions, which can be used as a reference in future career path planning. As a Customer Success Supervisor, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Supervisor. You can explore the career advancement for a Customer Success Supervisor below and select your interested title to get hiring information.