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Summary
Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships;
and striving for customer satisfaction by resolving issues in the most efficient and effective manner.
Essential Functions
Position Qualifications
Education : High School Diploma or GED required. Associates degree in Business or related field preferred.
Experience : years of previous customer service experience, preferably in manufacturing and / or installation / maintenance / repair environment.
Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns.
Functional Success Drivers : Possessing these certain competencies are what we require for an individual to be successful in this role.
Customer Focus, Detail Orientated, Interpersonal Savvy, Energy, Communication, Listening
Additional Information : This is an immediate temporary position. Approximate duration : months
We offer attractive, competitive compensation and benefits including, medical, dental, k, short-term disability, AD&D, tuition reimbursement, and more.
If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
Last updated : 2024-06-25
Full Time
IT Outsourcing & Consulting
$40k-50k (estimate)
06/27/2024
09/25/2024
rgbsi.com
MADISON HEIGHTS, MI
1,000 - 3,000
1997
Private
NANUA SINGH
$50M - $200M
IT Outsourcing & Consulting
RGBSI provides engineering, vendor management, staffing, recruiting solutions and payroll services.
The job skills required for Customer service representative include Customer Service, Problem Solving, Billing, Customer Satisfaction, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.