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Associate Director of Admissions Operations

Rhode Island College

Providence, RI | Full Time

$63k-91k (estimate)

3 Weeks Ago

Associate Director of Admissions

Johnson Wales University

Providence, RI | Full Time

$64k-91k (estimate)

2 Days Ago

GPS Sector Operations Leader SLED, Associate Director

Providence, RI | Full Time

$146k-191k (estimate)

1 Week Ago

Associate Director of Admissions Operations

Rhode Island College Providence, RI

$63k-91k (estimate)

Full Time | Colleges & Universities 3 Weeks Ago

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Rhode Island College is Hiring an Associate Director of Admissions Operations Near Providence, RI

The Associate Director of Admissions Operations provides leadership and strategic direction for the Office of Undergraduate Admission as it relates to data integrity, data collection, analysis, usage, and presentation. The Associate Director of Admissions Operations is a member of the leadership team, and provides training and support for all things related to admission-data and technology, such as Slate CRM and PeopleSoft (the College’s student information system), while assisting with the execution of data-driven processes, communication plans, outreach efforts, reporting and analysis. The Associate Director will be goal-driven, analytical, and responsible for continued evolution and modernization of the Office of Undergraduate Admissions practices, operations, and technology utilization and integration. The Associate Director of Admissions Operations will play a vital role in promoting the College and attracting new students by working closely with the College community.
Founded in 1854, Rhode Island College is a distinctive regional college personalizing education for undergraduate and graduate students. As Rhode Island’s first institution of public higher education, RIC is a leading regional comprehensive college, serving approximately 6,500 undergraduate and graduate students through its five schools: the Faculty of Arts and Sciences, the Feinstein School of Education and Human Development, the School of Business, the School of Nursing and the School of Social Work. The 180-acre campus is located in beautiful, historic Providence, Rhode Island’s capital. Providence has been ranked as one of the top “hippest cities” in the U.S. and has a growing and diverse high-tech economy, offering close proximity to Boston and New York City.

Rhode Island College’s approximately 300 full-time dedicated faculty, 89% of whom hold terminal degrees in their specialization, engage students in learning, research, and career attainment. RIC’s innovative curriculum and co-curricular activities foster intellectual curiosity and prepare an educated citizenry for responsible leadership.
The RIC student body is 68% female, 32% students of color, and approximately 50% first-generation college students. With an average class size of 20 students and a 14:1 student-to-faculty ratio. Rhode Island College students have the opportunity to participate in research, internships, and international and domestic study-away programs to advance their learning and goals. With the goal of preparing students to be engaged citizens, as well as meeting state and regional needs for today’s workforce and tomorrow’s leaders, RIC ensures that students have the support, skills, and opportunities necessary to learn and thrive.

Rhode Island College offers an extraordinary collegiate experience with top-notch academic programs, active learning in the classroom, significant experiential learning opportunities beyond the classroom, and state-of-the-art facilities. A member of the Little East Conference, Rhode Island College’s intercollegiate athletic programs are ranked in the top 30 percent nationwide.

Rhode Island College highly values candidates who are adept at communicating with and meeting the needs of today’s diverse college communities. Successful candidates will possess the cultural competency and the emotional agility to respond to issues of diversity and inclusion while advancing the College’s strategic pillar of Inclusive Excellence.

Primary Purpose

The Associate Director of Admissions Operations provides leadership and strategic direction for the Office of Undergraduate Admission as it relates to data integrity, data collection, analysis, usage, and presentation. The Associate Director of Admissions Operations is a member of the leadership team, and provides training and support for all things related to admission-data and technology, such as Slate CRM and PeopleSoft (the College’s student information system), while assisting with the execution of data-driven processes, communication plans, outreach efforts, reporting and analysis. The Associate Director is responsible for ensuring the seamless flow of data between Slate and PeopleSoft through close collaboration with MIS and various departments throughout the College. The Associate Director will be goal-driven, analytical, and responsible for continued evolution and modernization of the Office of Undergraduate Admissions practices, operations, and technology utilization and integration. A forward thinker, the Associate Director of Admissions Operations will ensure full utilization of the Slate CRM platform, and incorporate industry best practices to develop and implement solutions involving process design, data information, and operational procedures. The Associate Director of Admissions Operations will play a vital role in promoting the College and attracting new students by working closely with the College community.

Essential Duties

Lead the development, management, and maintenance of Slate CRM and coordinate integrations with MIS in PeopleSoft and other technology applications
Oversee the input of prospect, inquiry, and application data into the CRM and data management system, maintaining a focus on data integrity and accuracy at all times
Advise on and execute the program-level vision, strategy, key performance indicators, and goals as determined by the Director and Dean
Manage operational and data aspects of the undergraduate admission process, including but not limited to: prospect maintenance, application management, documentation collection, data importing and exporting, decision processing, travel planning, and communication campaigns
Supervise print communication flows, including timely and accurate processing of all application materials and decisions, and assist as needed with implementation of additional communication campaigns
Monitor, maintain and make recommendations for data collection updates and user enhancements to the admission transactional pages on the external website
Create and maintain business processes across the department involving system tracked information, such as admission inquiries and applications, admission file review and decision notification, financial aid awarding, and enrollment deposits
Collaborate with MIS, develop intuitive interface designs for end-users and continuous staff training and professional development to maximize CRM functionality
Lead operational efforts focused on quality assurance, increased efficiency, and cost reduction
Coordinate logistics for new student enrollment efforts involving multiple functional units and help drive related projects toward completion
Oversee data processing and sound data management in collaboration with staff in other enrollment management units, cross-campus partners, and external partners (e.g. vendors)
Develop, coordinate and prepare statistical admissions reports and data analysis
Assist in delivering regular enrollment data reports and fulfill ad-hoc data requests
Serve as a project manager for strategic operational initiatives as assigned
Maintain partnerships at the national, state, and local levels, including with key professional and industry organizations
Work closely with the Director on the development and implementation of new student enrollment goals and recruitment strategies
Work closely with the director to manage complex information and data which enhances the recruitment and yield efforts of the College
In conjunction with the Admission Leadership Team, recommend strategies and plans to address opportunities and gaps in the enrollment funnel with the aim of increasing activity, engagement, volume and conversion

The College requires that all applicants and employees be able to perform the above essential duties of the job and will explore reasonable accommodations for individuals with documented disabilities in accordance with ADA requirements.

Occasional Duties

Assist at all major recruitment events.
Perform other duties and responsibilities as assigned by the Director of Outreach and Recruitment.

Required Skills, Knowledge, and Abilities

Administrative experience implementing, training, and managing CRM/database systems
Able to be an agent of change in a rapidly changing environment
Proven ability to analyze data to identify trends and drive innovation within the related field
Detail oriented, able to multi-task and work under pressure
Demonstrated strong interpersonal, verbal and written communication skills
Demonstrated supervisory experience
Demonstrated ability to work independently and as part of a team
Evidence of commitment to professional growth and development
Flexibility, dedication, initiative, confidentiality, and the ability to learn are expected
Demonstrate acute attention to detail, strong organization and problem-solving abilities
Ability to travel in-state and out-of-state evenings and weekends.
Must be able to provide own transportation to and from all in-state and out-of-state events.
Demonstrated ability to represent the College positively and effectively with prospective students, faculty, staff, higher education colleagues and the public.

Required Qualifications

Education Required:

Master’s Degree required.

Experience Required:

5-7 years of progressively responsible, full-time experience in higher education college admissions, financial aid, or other enrollment management units, including experience with diverse populations.
Experience managing a CRM.
Experience integrating a CRM and student information system.
Experience mining system data and producing high-level reporting and analysis.
Supervisory experience managing/directing groups or teams.
Some evening and weekend hours during peak times or to meet deadlines.

License, Tools, and Equipment:

CRM (Slate), word processing, database management, spreadsheet software, PeopleSoft, document imaging software (Perceptive).

Preferred Qualifications

Knowledge of Slate CRM, Image Now (document imaging software), PeopleSoft, and MS Professional software packages are beneficial, as well as the ability to leverage CRM technology to identify and implement efficiencies and measure outcomes.
Demonstrated familiarity with the undergraduate programs at RIC.
Bilingual in English/Spanish (fluent in speaking and writing).

Environmental Conditions

The employee is not exposed to known adverse environmental conditions. Off-campus facilities may not be accessible to persons who are disabled.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Colleges & Universities

SALARY

$63k-91k (estimate)

POST DATE

06/05/2024

EXPIRATION DATE

08/04/2024

HEADQUARTERS

NORTH PROVIDENCE, RI

SIZE

500 - 1,000

FOUNDED

2019

CEO

NATE GRIST

REVENUE

$50M - $200M

INDUSTRY

Colleges & Universities

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