14 Customer Service Representative I Jobs in Vernon, IL
Richard Wolf Medical Instruments is Hiring a Customer Service Representative I Near Vernon, IL
REQUIREMENTS AND RESPONSIBILITIES:
- Works directly with customers to process orders received via telephone, fax or email and assist them with any inquiries.
- Answers incoming calls through queue or direct line.
- Processes incoming orders under $1,000 via phone.
- Receives and enters incoming orders up to $20,000.
- Completes follow ups with Sales Representatives, customers & internal personnel on all orders entered, as needed.
- Sends order confirmations to customers via email.
- Works in conjunction with Stockroom and Shipping departments to determine estimated delivery times or shipping costs and conducts research on any order delivery issues.
- Works in conjunction with Technical support to research and recommend replacements items when needed.
- Assists Sales Representatives with creating quotes for customers.
- Assists with front desk coverage.
- Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position.
- Completes all planned Quality & Compliance training within the defined deadlines.
- Other duties as assigned by the Customer Service Operations Manager.
- High school diploma or equivalent
- Minimum of 1 year customer service experience required
- Strong verbal & written communication skills
- Professional friendly disposition, excellent phone etiquette, organizational skills & excellent attention to detail required.
- Self-motivator who can perform in a fast paced, team-oriented environment
- Must be a team player that works to ensure team goals are met or exceeded
- SAP experience helpful
- Beginner PC skills and familiarity with all MS Office Suite products
- Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment.
- The following physical demands are required:
- Stand/Sit/Walk 8 hours per day
- RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.
- All RWMIC Employees have the responsibility to themselves and the company to work safely.
- 401(k) Retirement Savings Plan with Matching Program
- Medical Insurance, Dental, and Vision Insurance
- Paid Holidays, Vacation, Sick/Personal Days
- Flexible Work Hours (Flex Time)
- Tuition Reimbursement
- Life Insurance and Disability Insurance
Job Summary
Full Time
$37k-46k (estimate)
07/27/2024
09/26/2024
richardwolf.com
Vernon Hills, IL
<25
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The job skills required for Customer Service Representative I include Customer Service, Written Communication, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
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