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Richard Wolf Medical Instruments Corporation is currently seeking a Guardian Service Specialist in Boston, MA. The Guardian Service Specialist is responsible for assisting Independent Sales Reps in the territory with the objective of increasing RWMIC market share for repairs of endoscopic products.
The Guardian Service Specialist will work in the assigned account(s) Sterile Processing and O.R. departments with responsibility for inspection, repair (either performing or facilitating) and replacement of instruments and electro-mechanical devices that are damaged.
One of the primary goals of this position is to maintain the instrument sets so that they are ready for use in the surgical suite or physician office.
The other primary goal is to keep repairs and replacement expenses within a predetermined budget for the account. Position requires daily visits to customers within a defined territory in an effort to promote the RWMIC Guardian Repair portfolio and to persuade them to utilize RWMIC Repair programs.
REQUIREMENTS AND RESPONSIBILITIES :
Repair orders will be solicited from all Richard Wolf customers within an assigned geography (territory); defective item picked up, and delivered or shipped back to RWMIC for Repair.
Responsible for processing, shipping, and tracking all orders in close cooperation with customer service personnel
party repairs and must be able to communicate and demonstrate defects and inadequate repairs to the customer
Position requires extensive daily travel, within the territory
ADDITIONAL RESPONSIBILITIES :
QUALIFICATIONS :
High school diploma. Strong preference for candidates with a college degree in biomedical engineering, RN (Registered Nurse) with O.
R. experience, CRCST (Certified Registered Central Service Technician) or CST (Certified Surgical Technician) qualifications
We offer competitive wages and a comprehensive benefits package, which includes :
At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status.
We celebrate diversity and welcome all qualified candidates to apply for open positions.
Last updated : 2024-06-20
Full Time
$63k-82k (estimate)
06/22/2024
06/23/2024
richardwolf.com
Vernon Hills, IL
<25
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communication to provide outstanding customers service to new and repeat clients.
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Understand the principles and benefits of being able to think about the future when taking action or making service related decisions.
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Ability to use positive language.
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