Job Details
Job Location
Richards Industrials - Cincinnati, OH
Position Type
Full Time
Description
Quality Manager - Richards Industrials
Location: Cincinnati, Ohio
Reports to: Vice President of Manufacturing
Company Profile
Richards Industrials, founded in 1961, is a manufacturer of pressure regulators, control valves, and other fluid control products, known by our customers for high quality products, great customer service, and fast & reliable deliveries. Our products are marketed under a series of distinct brands, each of which is used in unique applications that require precise technical attributes. The company serves a range of end markets, including pharmaceutical, food & beverage, chemical, petrochemical, and various industrial segments.
The company has two locations, Cincinnati OH and Fletcher NC, and a global headcount of 190. Equipped with an experienced, passionate team, Richards focuses on driving profitable growth through operational excellence, opening new channels to market, and investing in new products.
Richards has four Core Values:

• Empowerment - Employees are our most valuable asset
• Collaboration - Together we achieve more
• Pioneering Spirit - Curiosity and innovation are our driving forces
• Service Mindset - Never stop advocating for the Customer

And our purpose is to solve tomorrow's demanding fluid control problems, today.
The Position:
The Quality Manager will fill a vital role in supporting the transformation of the organization from a responsive, reliable, and customer-focused manufacturer, to one that can scale with growth. To facilitate the growth and transformation due to the planned and amicable retirement of several of our long tenured Quality department resources, he or she will have the opportunity to bring new talent to the team while absorbing the ingrained knowledge of the current team.
The Quality Manager is responsible for developing and empowering the Quality team, and maintaining an innovative, inclusive, and collaborative culture. He or she will develop and collaboratively deploy a Quality strategy across all aspects of the business, providing competitive advantage to the business through efficiencies and optimization while unlocking the creativity and passion of our operations team.
Our culture is fast and responsive, and our "Consider It Done" motto permeates across the entire company. This is an exciting opportunity to join a winning team, supported by a long-term oriented, PE-backed company, as we develop our capabilities to meet our customers' growing demand for new and existing products, around the world.
This position reports to the VP of Manufacturing and serves in a vital role supporting efforts of the Supply Chain, Operations, and Engineering organizations.
Duties and Responsibilities:

• Lead a team of Quality engineers and technicians including all performance development, goal setting, and talent management
• Establish methods and procedures for risk management, documentation control, statistical analysis and continuous improvement
• Design, develop and implement quality control training programs
• Ensure the Quality Management System conforms to all customer, internal, ISO 9001, and regulatory/legal requirements
• Analyze and report out at monthly operations review on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement
• Lead and direct root cause / corrective action studies, customer 8Ds, customer returns, and other problem-solving activities
• Prepare product and process quality reports by collecting, analyzing, and summarizing information and trends while fostering a culture of continuous improvement
• Achieve financial objectives by preparing the quality assurance budget as needed, scheduling expenditures, analyzing variances and initiating corrective actions
• Collaborate with the Operations team to ensure adherence to the quality system to achieve integrity of the finished product. The position requires a plant floor presence
• Work with Richards leadership to install technology and tools to support business objectives
• Work with HR leadership to define training plans and development schedule for business unit leadership, targeted employees, and employees at-large
• Participate in the New Product Development Process and manufacturing readiness

Personal Characteristics:

• Strong work ethic
• Calm and resilient
• Organized and detail-oriented
• Disciplined
• Quantitative in nature, with outstanding communication and presentation skills
• Committed to meeting customer needs and providing exceptional service
• Committed to Continuous Improvement
• Unquestionable integrity and character
• High moral and ethical behavior
• Process and metrics oriented
• Comfortable driving accountability
• Hands-on leader with high level of drive, energy, and discipline
• Viewed as a genuinely enthusiastic, trust-worthy, and servant manager who understands what it takes to succeed in an entrepreneurial environment with a high performing, tenured workforce
• Proactive, inquisitive, high-bandwidth, and high scope
• Highly organized and self-motivated
• Strong working knowledge of Excel, PowerPoint, and other applications

Why would this role be exciting for me?

• Richards is a profitable, thriving company that's investing in quality assurance and process improvement -> Career development is a top priority for us.
• This is an opportunity to lead a dedicated, hard-working quality assurance team that's committed to achieving the highest standards of product excellence.
• The opportunity to implement robust quality management systems that ensure product consistency, compliance with industry standards, and customer satisfaction.
• We give back to the community through philanthropy and community service

If you believe you are the right fit for this opportunity, please send an introductory communication to Cheryl Neiheisel at cneiheisel@richardsind.com, and apply via our website at www.richardsind.com/careers.
Richards Industrials firmly supports the principle and philosophy of equal opportunity for all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or status as a protected veteran.
Qualifications
Qualifications Include:

• Bachelor's degree is required (Preferred in Business, Manufacturing, or Engineering)
• 8 years of experience in Quality Management and/or Operations roles
• 3 years of experience in a leadership role, with people leadership responsibility
• Demonstrated ability to lead a team, document improvement results, and effectively communicate those results
• Demonstrated ability to manage a complex project to successful completion
• Experience in a high-mix manufacturing environment, with a variety of customer specifications
• Change agent who has deployed and sustained a culture of excellence in quality
• Energy/Energize: Exhibits a high level of energy and ability to energize others. Strong desire to achieve, high dedication level.
• Gets Results: Recognizes excellence in the efforts and work of others. Enjoys seeing others succeed. Ability to energize and motivate others. Has a positive 'can do' attitude
• Edge: Ability to take a forceful stand on issues without being excessively abrasive. Able to challenge tactfully
• Self-Aware/Personal Development: Continually learning and growing. Seeks out and uses personal feedback
• Adaptable: Embraces change. Communicates needs during periods of change. Continuous Improvement mindset
• Resourceful: Find ways through barriers to success. Achieves results despite lack of resources