Summary

Pay Rate: 23.37 /hr

Driving Required: No

Dress Code: Business casual would be the dress code and steel-toe shoes or boots would be a plus working with pallet jacks and misc. equipment.

COVID Requirement: No

Background Requirements: Client requires a Federal background check along with a drug screen and a signed NDA. (Forms attached to this req).

Candidate would need to be self-motivated. Attention to detail driven. Polite and friendly. Someone who likes to smile would be a plus!

Individual will perform shipping / receiving / mail duties in a warehouse environment.

Communication with all customers (internal / external) when packages, shipments, mail coming in and being shipped out.

Must be able to use PC, laptop with Microsoft applications such as Excel, Word, Outlook.

They will also use Slack. Answer questions regarding inbound and outbound customer needs.

Must be professional, polite, and courteous with all customers.

Will have daily scheduled deliveries and pick-ups with UPS, FedEx, USPS.

Track all daily volume metrics of inbound and outbound shipments, packages, and mail.

Must be able to prepare shipments such as banding, shrink wrapping to pallets.

Prepare shipments in boxes. Utilize and prepare labels, badging of packages such as UPS, FedEx.

Some USPS mail prep too. Will use pallet jacks and other similar equipment as well in their daily duties.

There will be bending, twisting, lifting. Individual will be on their feet for up to an hour at times.

The individual will need to be able to lift 50 lbs. or more.

There is assistance available in the event of weight exceeding 50 lbs. Temp.

Only, no opportunity for permanent position at this time.

The client is JLL-IBM and the worksite address is 650 Harry Road, San Jose, CA 95120 United States.

Parking is available, it is on-site and monitored by on-site security. Parking will be near the S/R docks.

​​***Shift timing***

7:30 AM to 4:30 PM (Mon to Fri)

Job Type: Temp

Roles & Responsibilities

Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Shipping / Receiving / Mail services. Communicating with customers with received packages. Communicate & assisting customers with outbound packages and freight.

Able to work with PC, laptop with Microsoft, Teams, Excel, Word platforms.

Lifting up to 75 lbs., bending, and twisting working in warehouse environment. May be on your feet up to or hour or more. able to operate warehouse pallet jacks and similar equipment.

Able to perform banding, shrink wrapping, packaging, labeling. Able to work with carriers with receiving deliveries and shipping out pallets, boxes, some misc. metal cabinets and frames.

Able to work with & utilize shipping platforms such as UPS, FedEx.

Able to capture & track daily volume metrics of received freight, packages. Also capturing volumes for outbound shipments.

Responsible for daily operations of a mail room operation

Shipping & Receiving, Delivering and Processing of Mail

• Handles formal contact with the customer, on a daily basis.

• Responsible for effective implementation and management of RICOH Service Excellence programs.

• Understands how to operate the required equipment/software efficiently to achieve service level agreements.

• Will need to have steel toe boots /shoes when working with pallet jack off / on loading.

• May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.

• May include interaction with contracted vendors, facility management and occupants.

• May be responsible for office-supply inventory re-ordering.

• Maintains positive internal working relationships with all department employees by communicating in a professional manner.

• Collects and provides data to assigned leadership and customer. May include completing monthly reports to customers with support from assigned leadership.

Minimum Qualifications

Typically Requires:

• High school or GED is required

• 1 years of experience in a related field (B2B and/or technical)

• Previous 1 year Customer facing work experience required

• Demonstrated knowledge and understanding of technology

Tactical thought processing

• Ability to present to a small group

• Moderate Problem-Solving Skills

• Basic Customer Service skills

• Basic Technical aptitude

• Basic Written and Verbal Communication skill

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information

• Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).

• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.