36 Customer Support Specialist - Remote Jobs in New York, NY
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Ridepanda is Hiring a Remote Customer Support Specialist - Remote
We're on the lookout for someone engaged and professional to handle questions, address concerns, and act as the link between Ridepanda, our riders, and program partners.
Job Duties/Functions
- Be the first point of contact for Ridepanda riders, ensuring their questions and concerns are addressed promptly. (Email, Text, and sometimes phone).
- Provide expert knowledge and support specifically related to our e-vehicle offerings, helping riders make informed decisions and resolve any e-vehicle related queries.
- Work cross-functionally with all Operational teams and Pandahubs throughout the US.
- Collect rider feedback as part of our Voice of The Customer program, with particular focus on e-vehicle user experience.
- Answer all rider questions and concerns to the best of your ability or pass on to team experts.
- Support the development of our Customer Support Manual.
- Support Ridepanda Pandahub scheduling and rider appointments.
- Support Development of Communications Templates, FAQs, and other support documentation.
- You are genuinely delighted to help people. You have experience helping customers solve issues and come to a resolution quickly and smoothly.
- You have a specific passion for and knowledge of e-vehicles. You are an enthusiastic hobbyist or have worked in an e-vehicle shop or in industry.
- Ability to learn, use, and refine customer communication tools. You like learning how to use new tools and how they might improve current processes.
- You have a collaborative spirit and enjoy doing good work together well.
- Willingness to champion our customers and help our operations grow to meet their needs.
- Strong problem-solving skills.
- You enjoy communicating and connecting with others throughout the day in a variety of contexts: over text, on the phone, 1-on-1, and in small meetings.
- You are a builder: You enjoy creating and editing documentation and processes to support others.
Job Summary
Full Time
$69k-92k (estimate)
08/06/2024
08/27/2024
ridepanda.com
San Francisco, CA
<25
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The job skills required for Customer Support Specialist - Remote include Problem Solving, Scheduling, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist - Remote positions, which can be used as a reference in future career path planning. As a Customer Support Specialist - Remote, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist - Remote. You can explore the career advancement for a Customer Support Specialist - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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