About Riggs Cat

Since 1927, Riggs Cat has served the state of Arkansas as the Caterpillar Equipment and Service provider. Our business is family owned and employs roughly four hundred and fifty Arkansans. One hundred of whom have been with the company for over twenty years. We have eight locations around the state and over 60 parts drop boxes to accommodate our overnight parts delivery service. We invest heavily in our communities and constantly look for more ways to give back.

Our vision statement is, “to be the best by creating unmatched value for our customers, building a home for our employees, and serving our communities and each other.” This statement encompasses the heart of who we are as an organization. We are committed to putting your company first and doing the right thing every time. And in the end, we believe this will make a difference for everyone involved.

The WIP Analyst will perform the bulk of the administrative functions involved in processing work orders including closing, invoicing, and assisting warranty department as needed.

WHAT YOU'LL DO

• Open, close, and maintain work orders for all locations
• Provide work order support for all admin personnel
• Utilize standard jobs/flat rates when building a work order
• Verify warranty status
• Identify service letters
• Add additional segments as requested by Service
• Understand warranty
• Analyze work orders and segment accordingly
• Add/Delete employees in BMTS
• Print Pro formas/Invoices
• Close a PM using PM Scheduler
• Complete DPC training as assigned
• Provide support for service operations across the enterprise

Requirements

WHAT YOU'LL NEED

• High school diploma or GED. 2 years administrative or clerical experience preferred. (working in service operations or service department atmosphere is a plus)
• Individual must be detail oriented, accurate, well organized and able to work effectively under pressure.
• Above average computer skills including Word and Excel
• Demonstrate the ability to learn and master various software systems that are key tools to perform duties
• This position requires a pro-active, problem-solving individual who is able to manage a varied workload with constantly changing priorities.
• Must have excellent listening, verbal and written communication skills.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Knowledge of MS Office and operate a Windows based computer.
• Must be able to meet expectations of the position with minimal guidance or supervision.

IMPORTANT INFORMATION

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting up to 25 pounds, bending, standing, and walking are all considered essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) 6% Match
• AD&D insurance
• Dental insurance
• Dependent health insurance coverage
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid time off
• Prescription drug insurance
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay

Experience level:

• 2 years

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Overtime

People with a criminal record are encouraged to apply

Work Location: In person