Description

The WIP Analyst will perform the bulk of the administrative functions involved in processing work orders including closing, invoicing, and assisting warranty department as needed.

WHAT YOU'LL DO

• Open, close, and maintain work orders for all locations
• Provide work order support for all admin personnel
• Utilize standard jobs/flat rates when building a work order
• Verify warranty status
• Identify service letters
• Add additional segments as requested by Service
• Understand warranty
• Analyze work orders and segment accordingly
• Navigate through SIMSi and SISWeb
• Add/Delete employees in BMTS
• Enter/Correct labor in BMTS and DBS
• Print Pro formas/Invoices
• Close a PM using PM Scheduler
• Complete DPC training as assigned
• Provide support for service operations across the enterprise

Requirements

WHAT YOU'LL NEED 

• High school diploma or GED. 2 years administrative or clerical experience preferred. (working in service operations or service department atmosphere is a plus)
• Individual must be detail oriented, accurate, well organized and able to work effectively under pressure.
• Above average computer skills including Word and Excel
• Demonstrate the ability to learn and master various software systems that are key tools to perform duties
• This position requires a pro-active, problem-solving individual who is able to manage a varied workload with constantly changing priorities.
• Must have excellent listening, verbal and written communication skills.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Knowledge of MS Office and operate a Windows based computer. 
• Must be able to meet expectations of the position with minimal guidance or supervision.

IMPORTANT INFORMATION 

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting up to 25 pounds, bending, standing, and walking are all considered essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)