Looking for USC and GC only who can work on W2 or 1099 or C2C with their own corporation

Title: IT Operator (Network Operator)

Location: Pensacola, FL (Hybrid)

Duration: Long-term Contract

Description:

Once hired, there is a two-week Onboard Training process, during which the candidate is required to be on campus each day.

For Night Shift new hires, the First week of training will be conducted Monday through Friday from 09:30 AM to 18:00 PM EST, and the second week will be conducted Monday through Friday from 18:00 PM to 02:30 AM EST.

Hybrid approximately 50% … working nights 18:00 PM-06:00 AM on a rotating 12-hour shift in Pensacola, FL. 

Weeks start on Sunday – Saturday. 

One week would be Sun, Wed, and Thu. 

2nd week would be Mon, Tue, Fri, Sat.

Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments.

Monitor enterprise systems and network to ensure continuous availability. To independently troubleshoot, resolve and escalate incidents and problems when detected. To interface with vendors and ensure appropriate resolution during system outages, change windows or periods of reduced performance. Perform routine tests and maintenance of assigned systems, networks and peripheral equipment.

Responsibilities

• Monitor enterprise network for system performance and availability.

• Monitor Moogsoft AIOps and other consoles, monitoring tools, or dashboards to ensure optimum performance within the environment

• Detect, isolate, diagnose, record, escalate, and resolve operational issues, incidents, and outages within agreed timeframes

• Create and update incidents and change tickets daily using ServiceNow

• Accurately report all actions taken when managing alerts on events

• Interface with other ETS support teams and/or vendors to resolve enterprise system outages or periods of reduced performance in accordance with established policies and procedures

• Monitor alerts during change windows to ensure that service is restored

• Perform routine tests of assigned systems and report test results

• Assist other ETS staff in testing system/applications

• Track and report all branch-related outages and service interruptions

Qualifications – 

All required unless otherwise noted

• 2 years of enterprise network monitoring experience

• Working knowledge of IT terminology, network topology, commands, and device relationships

• Working knowledge of technical inter-relationships between software/hardware and desktop/ LAN/ Host systems

• Experience in problem resolution, including determining the root cause, scope, and scale of issues

• Experience with validating system availability and performance

• Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds

• Research, analytical, and problem-solving skills

• Effective skills exercising initiative and using good judgment to make sound decisions

• Effective skill in producing desired results and achieving goals and objectives

• Effective skill supporting a global 24/7, member/customer focused services operation

• Effective verbal and written communication skills

• Ability to respond quickly and accurately in high-pressure situations

• Ability to effectively manage tasks and job duties with shifting priorities

• Ability to document and apply policies, standards, and procedures

• Ability to work independently and as part of a team

• Other duties as assigned

Unusual Working Conditions:

• This is position is designated as “ Essential Personnel,” which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of emergency, inclement weather, pandemic, reduced site operations or training

• This is a rotating schedule position that requires working every other weekend (Friday, Saturday and Sunday)