Right at Home East Bay -

BENEFITS

Join one of the most respected and fastest-growing home care companies worldwide for growth, stability, and long-term purposeful success!

• Competitive pay and lucrative incentives
• Paid orientation and elite training
• Paid sick time and vacation time
• Health insurance
• Continuous learning opportunities
• Exclusive rewards and recognition
• Vibrant office culture and supportive team
• Professional development opportunities
• Company laptop
• Owner committed to nurturing staff

WHY CHOOSE US?

Join a team committed to advocating for dignified, personalized in-home care, enriching lives one client, one caregiver, and one community at a time.

At Right at Home East Bay, our mission is incredibly rewarding, with over 1.6 billion seniors worldwide by 2050. We're dedicated to empowering seniors and adults with disabilities to remain in their homes, guided by our values and the concept of "double bottom-line" success.

WHO ARE WE?

Right at Home East Bay serves Contra Costa, Alameda, and San Joaquin counties, spanning 20 cities, including Walnut Creek, Danville, Pleasanton, Concord, Livermore, Orinda, and Tracy.

As part of the Right at Home network, founded in 1995, we're a leading provider of in-home care globally, delivering over 280 million hours of care to our clients.

Right at Home’s mission is simple to improve the quality of life for those we serve.

JOB SUMMARY

The Care Concierge Manager plays a pivotal role in ensuring client satisfaction, maintaining strong relationships, and creating a positive identity for the company through personal client visits.

This position is responsible for conducting client intakes, developing and managing client care plans, coordinating client schedules with caregiver availability, ensuring the proper caregiver and client match, increasing care hours, developing a profitable referral source pipeline, and gaining market share.

The Care Concierge Manager serves as a primary point of contact for clients and caregivers, providing support and assistance throughout the care journey.

This role ensures that all referrals are received in an accurate, detailed manner and are properly handled. The role performs various supervisory activities for scheduling appropriate caregivers to clients;

timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed. The role provides normal and after-hours support for clients, referral partners and prospective clients through e-mail, telephone and / or home visits.

Performs other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.

YOU ARE A GREAT FIT IF YOU HAVE THESE COMPETENCIES :

SCHEDULING AND COORDINATION

Coordinate client schedules with caregiver availability, ensuring proper caregiver and client matches.

Schedule and coordinate day-to-day activities of caregivers, maximizing efficiency and cost-effectiveness in daily activities.

Perform payroll duties, including verifying time sheets, updating telephony records, and computer input for payroll processing.

COMMUNICATION

Answers telephone, and takes inquiries or messages in an upbeat, professional manner.

Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.

Communicate care plans effectively with clients, families, and caregivers, ensuring everyone has the information they need for an extraordinary client experience.

CUSTOMER FOCUS

Manage the Client Satisfaction program, identifying opportunities to improve the client experience.

Nurture partnerships with clients and families by fostering relationships with referral networks through outreaching, participating in community outreach events, and establishing local presence.

Conduct client quality calls and provide follow-up to address concerns or inquiries from family members, caregivers, and others.

Serve as a liaison between clients, caregivers, and the office team to ensure seamless communication and coordination.

LISTENING

Actively listen to and communicate with clients, family members, care partners, and referral sources to ensure the highest quality of service is being provided.

Acknowledge, manage, and investigate client and / or family complaints, offering solutions and support as needed.

ADAPTABILITY

Assists with sales, marketing and public relations efforts.

DECISION MAKING / JUDGMENT

Maintain calm and offer sound guidance during emergencies, completing home safety checks as necessary.

Help families understand how changes in condition affect the care needs of their loved ones, ensuring a good client and caregiver match.

Participate in caregiver performance reviews, terminations, probations, and job counseling in compliance with agency policies.

ORGANIZATION

Schedules and coordinates day-to-day activities of caregivers. Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing.

Maintain complete, accurate, and timely client records, ensuring compliance with applicable laws and regulations. Routinely contact clients regarding accounts receivable and maintain compliance with agency policies and procedures.

Maintains documentation of associate work records in Wellsky / ClearCare and ensures current and complete personnel records for all home care associates.

Prepares and digitally organizes scheduling and care coordination processes such as new hire onboarding, client care, and client information packets.

STRESS MANAGEMENT

Performs on-call coordinator duties as needed.

Maintains professionalism in all interactions.

Ability to multitask in a high-functioning office environment.

LIKABILITY

Interviews, screens and tests all applicants, and provides a positive candidate experience.

Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.

Serves as a team player within an office environment.

Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

RESOURCEFULNESS

Seek out opportunities to improve the client experience, going beyond the call of duty to surpass barriers and re-stimulate projects related to client care.

Perform other general office and clerical functions and duties as assigned.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

High school graduate or equivalent business experience.

Technology and computer savvy with organizational, interpersonal, and telephone skills.

Preferred proficiency in Wellsky / ClearCare, Viventium payroll, and Apploi Applicant Tracking System software.

Excellent interpersonal relations abilities. Excellent telephone skills.

Knowledge of common medical terminology.

Able to work independently, demonstrating sound judgment.

Read, write, speak and understand English as needed for the job.

Insured automobile, valid driver’s license, and able to drive own car.

Current Live Scan (FBI and DOJ), or must have the ability to pass a full employment background check

Possesses negative TB skin tests or open to be tested.

Availability for on-call duty outside of normal office hours, as required.

COMPENSATION

$21-$25 an hour with 1.5 times overtime pay rate Bonus.

Last updated : 2024-06-20