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Key Account Manager
$85k-112k (estimate)
Full Time 3 Weeks Ago
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Right Choice Resources is Hiring a Key Account Manager Near Melrose, IL

We are currently seeking a motivated and experienced Key Account Manager to join our team based in Melrose Park, IL.

The base salary is $80,000-$100,000 plus bonus.

As a Customer Success Manager, you will play a crucial role in managing customer relationships, handling inquiries, and ensuring seamless communication between our company and key retail partners, including Home Depot, Menards, and Lowe’s.

Responsibilities:

  • Manage and address customer issues promptly and effectively, ensuring a high level of customer satisfaction.
  • Handle chargebacks and work towards resolution, maintaining positive relationships with retail partners.
  • Track shipping activities to provide accurate and up-to-date information to customers and internal teams.
  • Manage inbound calls, responding to inquiries, providing product information, and addressing customer concerns.
  • Discuss credit-related matters with customers and internal finance teams, ensuring accuracy and compliance.
  • Utilize experience in speaking to buyers at Home Depot, Menard’s, and Lowe’s to strengthen relationships and drive business growth.
  • Collaborate with the sales team to ensure a smooth and efficient order fulfillment process.
  • Provide excellent customer service, building rapport with clients and acting as a key point of contact.

Requirements:

  • Proven experience in Customer Success or similar role.
  • Previous experience working with large retailers.
  • Strong verbal and written communication skills, with the ability to interact professionally with customers and internal teams.
  • Experience in managing customer issues, chargebacks, and shipping tracking.
  • Ability to handle inbound calls efficiently and professionally.
  • Familiarity with credit discussions and resolution processes.
  • Proven experience in speaking to buyers and building strong relationships with key retail partners.
  • Detail-oriented with excellent organizational and multitasking abilities.

Job Summary

JOB TYPE

Full Time

SALARY

$85k-112k (estimate)

POST DATE

06/04/2024

EXPIRATION DATE

11/29/2024

WEBSITE

rightchoiceresources.com

HEADQUARTERS

Chicago, IL

SIZE

<25

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The job skills required for Key Account Manager include Customer Service, Customer Relationship, Written Communication, Customer Success, etc. Having related job skills and expertise will give you an advantage when applying to be a Key Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Key Account Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Key Account Manager positions, which can be used as a reference in future career path planning. As a Key Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Key Account Manager. You can explore the career advancement for a Key Account Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Key Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Key Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Key Account Manager job description and responsibilities

A Key Account Manager needs to develop trust relationships with a portfolio of major clients, make sure that they do not turn to competition.

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A key account manager typically starts out as an account manager and receives a promotion after garnering experience and demonstrating success with clients.

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Account managers focus on short-term gains, whereas key account managers need to create strategies that promote long-term revenue and retain customers.

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Key Account Management training supports account managers to develop the application skills needed to systematically review and grow their most valuable accounts.

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Key Account Managers manage key accounts and strive to maximize sales opportunities and meet budget.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Key Account Manager jobs

A confident, persuasive Key Account Manager who has a strong professional demeanor, and a proven ability to create, maintain and enhance client relationships.

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Key Account Manager must be able to read people and connect meaningfully with a variety of personalities.

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Maintains key points of knowledge regarding accounts.

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The Senior Key Account Manager must be approachable and likeable with an ability to form strong and long-term relationships with consumers, hence, guaranteeing their retention.

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Understand the principles of multi-channel engagement and know which channel to employ to achieve the account objective.

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Step 3: View the best colleges and universities for Key Account Manager.

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