One of our clients is a renowned firm in the investment banking advisory sector, overseeing assets exceeding $4.5 trillion. Their stellar reputation is built on offering top-notch strategic advice, exceptional customer service, and outstanding execution. They are looking for a Desktop Support Technician who provide technical support to end-users, ensuring the smooth operation of desktop systems, software, and peripherals. This role involves troubleshooting hardware and software issues, performing installations, configurations, and updates, and ensuring optimal system performance. This is a hybrid position based in Midtown, NY.

Desktop Support Technician Responsibilities and Duties

• Provide first-line support for desktop systems, applications, and hardware issues.
• Troubleshoot and resolve technical problems reported by end-users via phone, email, or in-person.
• Diagnose and resolve network connectivity issues for desktops and laptops.
• Install, configure, and maintain operating systems, software applications, and peripheral devices.
• Perform regular system maintenance, including updates, backups, and preventive measures.

Desktop Support Qualifications and Skills

• Associate degree in Information Technology, Computer Science, or related field. Bachelor’s degree preferred.
• Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.
• At least 2 years of experience in desktop support or similar technical role.
• Familiarity with common software applications (e.g., Microsoft Office Suite, antivirus programs).

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship, or any other characteristic protected by law.