Rihm Family Companies is looking for a Parts Counter Representative- 2nd Shift to join our growing team. Our family-owned business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who value our mission. If you possess a strong work ethic and an appetite for a growing industry and would like to gain experience with an established organization, please apply.

Some of the great benefits that we offer:

• Generous Personal Time Off Plan (PTO) Holidays

• Medical, Dental, Prescription & Vision Coverage

• Health Savings Account (HSA) with Employer Contribution

• Flexible Spending Account (FSA)

• 401(k) Savings Plan Employer Match

• Employer Paid Basic Term Life and AD&D Coverage

• Employer Paid Long Term Disability Insurance

• Short Term Disability Available with Employer Contribution

• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)

• Company Paid Training

• Employee Assistance Program

• Company Discounts (ex. Verizon Employee Discount)

• Red Wing Shoe Safety Footwear Program

JOB SUMMARY: Sells industry related parts over the counter, phone, email or in person while providing superior customer service to all customers.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Assists internal and external customers in obtaining required parts in a friendly, professional manner.
• Providing accurate and timely price quotes and other parts-related information to customers.
• Makes outbound sales calls as required.
• Responsible for developing and growing accounts as assigned.
• Up-sells customers with related parts.
• Issues credit for returned goods.
• Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company.
• Pulls orders for customers and helps load parts into vehicles.
• Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishments, back-ordered and will-call parts follow-up.
• Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts.
• Coordinates and processes orders for shipment, delivery or pick-up.
• Participates in all training programs that are made available and keeps current on new products and product updates.
• Reviews open-order reports and closes/voids invoices within 60 days.
• Stays connected to other employees and customers through the use of email, voicemail as well as other forms of communication.
• Inspects cores and processes monthly returns to vendors.
• Other duties to meet business needs.

ESSENTIAL EDUCATION and EXPERIENCE QUALIFICATIONS:

• 6 months plus automotive or truck parts experience

KEY ATTRIBUTES / SKILLS / CHARACTERISTICS: 

• Excellent customer service and interpersonal skills 
• Basic computer skills
• Organized 
• Effective at multi-tasking

PREFERRED QUALIFICATIONS:

• High school diploma or GED
• Truck dealership experience

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee may occasionally lift and/or move up to 100 pounds. 
• Specific vision abilities required by this job include close vision and depth perception. 
• The employee is regularly required to use arms, hands and fingers to grasp, type, pull and reach. 
• The employee is frequently required to stand, walk, sit, talk, hear and may occasionally kneel or crouch. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and vibration. 
• The employee may be exposed to fumes or airborne particles.
• The noise level in the work environment is usually moderate and occasionally loud.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.